Senior Product Marketing Manager, AI Platform

🕒 September 16

🇺🇸 United States – Remote

💵 $150k - $185k / year

⏰ Full Time

🟠 Senior

🎁 Product Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Gladly

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

📋 Description

• Own positioning and messaging for Agent Harness and AI Core • Own launch strategy and execution across launches of all sizes • Create narrative assets and coordinate cross-functionally with Product and Sales • Own tier-one launches end to end • Develop sales enablement materials, including talk tracks, demo narratives, competitive positioning, and objection handling • Conduct market and competitive intelligence on the AI agent platform landscape • Feed market and competitive insights into product and go-to-market decisions • Translate changes in models and agent behavior into credible narratives for CX leaders and technical teams

🎯 Requirements

• Experience doing product marketing or closely adjacent work for AI/ML products, ideally LLM-based products, AI agents, or developer/platform products • Deep enough understanding of technology to be credible with technical buyers • Technical fluency with modern AI systems, including LLM-based agents, evaluation, and steering • Daily, hands-on use of AI tooling for research, drafting, analysis, and building • Demonstrated senior-IC judgment and ability to operate with minimal oversight • Strong writing and narrative skills • Samples ranging from technical explainers to executive-level positioning

🏖️ Benefits

• Competitive salaries • Stock options • Comprehensive benefits • Generous paid time off • Parental leave • Home office stipends • Fully remote work environment • Opportunities for in-person team gatherings • Professional growth opportunities • Inclusive workplace • Daily use of AI tools