Assistant Director of Key Accounts

🕒 September 3

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Support assigned key accounts by responding to production, recruiting, and service requests • Coordinate solutions with internal teams to remove barriers to sales • Maintain and communicate production, recruiting, activation, and other performance metrics • Update tracking tools and provide reports when requested • Partner with recruiting teams to transition newly appointed agents into early production • Clarify expectations, connect agents to training, and monitor activation progress • Facilitate agent onboarding through registration for the agent portal and related tools • Troubleshoot access, credential, and navigation issues • Coach agents on sales and production fundamentals through individual support, group training, and follow-up • Mentor Recruiting Assistant Directors on sales and production processes • Plan, coordinate, and deliver recurring training webinars and live, in-person seminars • Serve as liaison between field and home office partners, including licensing/appointments, operations, technology support, and compliance • Escalate and resolve agent-impacting issues • Document common issues, solutions, and process improvements • Share updates with stakeholders to reduce repeat problems and improve the agent experience

🎯 Requirements

• High school Diploma or equivalent (GED) required • College coursework or an associate degree preferred, but not required • Equivalent combination of education, training, and experience will be considered • 3+ years of experience in insurance sales support, key account support, agency operations, recruiting support, field training, or a related role • Understanding of Medicare • Sales experience in the Medicare market • Experience supporting agent onboarding and appointment/activation processes, including resolving access and portal-related issues • Demonstrated ability to deliver training and coaching through webinars, group sessions, or one-on-one support • Experience tracking, analyzing, and communicating performance results, including production and recruiting metrics • Thorough knowledge of the insurance sales and agent lifecycle • Working knowledge of Medicare and related products, including Medicare Supplement/Medigap, Medicare Advantage, and Part D • Knowledge of Medicare enrollment periods (IEP, AEP, OEP, SEP) and common Part B and Part D late-enrollment penalties • Strong analytical and reporting skills • Excellent verbal and written communication, facilitation, and presentation skills • Demonstrated problem-solving and customer service mindset • Strong organization and project management skills • Proficiency with Microsoft Office (Excel, PowerPoint, Outlook) • Comfort learning new portals, CRMs, and reporting tools • Valid driver's license and ability to travel for in-person training, seminars, and meetings • Life and Health insurance license preferred • Reliable and predictable attendance of assigned shift • Ability to work full time and/or part time based on position specifications

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including company-matched 401k and pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets