Travel Service Advisor Specialist – Contact Center

🔥 22 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $0 - $18 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globus family of brands

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1928

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Globus family of brands is a travel company that specializes in offering guided tours and travel experiences across various destinations worldwide, including Europe, North and South America, Africa, and the Asia-Pacific. It provides a range of travel options, from small-group discoveries to comprehensive guided tours, emphasizing personalized experiences and creating memorable adventures for travelers.

📋 Description

• Serve as the primary post-booking support resource for travel advisors and agency partners • Provide service through phone, email, and CRM channels • Assist with reservations, account servicing, travel documentation, and travel readiness • Provide accurate guidance on destinations, policies, and travel requirements • Handle inbound and outbound service calls and emails • Handle inbound sales calls as needed • Resolve advisor inquiries and service concerns by researching issues and providing effective resolutions • Maintain expertise in products, destinations, supplier policies, and service procedures • Manage assigned activities in Dynamics 365 CRM, including advisor requests, booking follow-up, and travel readiness requirements • Handle account servicing functions including schedule change notifications, guest acknowledgments, passport and visa requirements, TSA information, and travel-related documentation • Respond to advisor emails, website-generated requests, and service communications • Collaborate with internal departments to support advisor and client needs • Participate in special projects, process improvements, and departmental initiatives • Provide backup support for inbound advisor service and sales calls • Build and maintain strong relationships with travel advisors • Deliver exceptional sales, service, and support across the travel journey for US and Canada markets

🎯 Requirements

• 1 year + of experience in sales, customer service, travel, hospitality, or a contact center environment • Strong communication, customer service, and relationship-building skills • Ability to manage multiple priorities in a fast-paced, performance-driven environment • Experience using CRM systems, Microsoft Office, and business technologies • Strong organizational, follow-up, and schedule adherence skills • Travel industry experience preferred • Must be located and authorized to work in the United States or Canada • Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports

🏖️ Benefits

• Generous benefit package including travel benefits and retirement