Bilingual Insurance Representative

🕒 June 10

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔒 Insurance

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GM Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

📋 Description

• Selling and/or servicing General Motors Insurance policies while ensuring compliance with company policies and procedures, state and federal laws. • Provide quotes to customers and convert them to long-term General Motors Insurance customers. • Assisting customers with their post-sales questions and policy changes via a variety of contact methods. • Proactively partnering with internal business partners, team leaders, and managers to resolve complex customer issues. • Expected to perform any tasks assigned as business needs require.

🎯 Requirements

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) • Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures • Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial’s culture • Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience • Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills • Strong analytical and problem solving skills with an action-oriented mindset • Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution • Proactively manage time while balancing assigned accounts/tasks with minimal supervision • Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries • Ability to type a minimum of 40 words per minute • Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management • Fluent in English and Spanish. • Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date required. • 0-2 years of customer service experience preferred

🏖️ Benefits

• Remote work options • Potential growth opportunities