Social Media Representative

Job not on LinkedIn

🕒 August 20

🇺🇸 United States – Remote

💵 $16 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💕 Social Media Manager

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Golden Pet Brands

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🍽️ Food & Beverage

🏭 Manufacturing

👥 B2C

Food & Beverage • Manufacturing • B2C

Golden Pet Brands is a vertically integrated pet nutrition company founded in 2017 that makes minimally processed, nutrient-dense food for dogs and cats. The company operates multiple in-house U. S. manufacturing facilities and produces freeze-dried raw, air-dried, and supplement products across three expert-led brands (Dr. Marty Pets, Badlands Ranch, and Ultimate Pet Nutrition). Golden Pet Brands sells through independent and national pet specialty retailers as well as direct-to-consumer channels, and emphasizes real ingredients, minimal processing, and veterinary partnership.

📋 Description

• Assist customers with inquiries about products, shipping, billing, and orders • Split duties between inbound calls and social media interactions • Respond to comments and direct messages across multiple platforms in a timely, brand-aligned manner • Handle regular and escalated inbound calls • Use multiple systems simultaneously to resolve customer inquiries • Research issues, determine root causes, and explain solutions • Address complaints and offer suitable solutions or alternatives • Retain customers considering cancellation by highlighting benefits, deals, and promotions • Correct and update customer information • Document customer requests and actions on customer accounts • Fulfill customer order requests • Provide order status and shipping information • Meet contact center performance metrics • Provide customer feedback to management on products, trends, and issues • Follow communication procedures, guidelines, and policies • Assist representatives with guidance and inquiry resolution • Manage escalation calls • Open and maintain customer accounts; process reships or refunds according to policy • Assist with order placement, refunds, exchanges, and general inquiries • Communicate promotions, deals, and product information • Monitor and manage social media interactions according to community guidelines • Ensure communications reflect the company’s voice, image, and values • Moderate comments, photos, and reviews across blogs, surveys, and social platforms • Conduct comment and message sweeps • Monitor brand-page response times and escalate urgent items • Update saved responses and correct formatting or spelling errors • Maintain feedback documents and reports • Support leadership with reporting and task tracking • Report recurring customer issues, insights, and trends • Provide side-by-side support and act as a go-to resource for peers

🎯 Requirements

• 2+ years Customer Service in a Contact Center Setting • Required high school diploma • Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software such as Excel and Word • Working knowledge of call center systems and/or workflows • Experience in photo and comment moderation • Familiarity with basic computer applications such as email, word processing, and web browsers • Strong phone etiquette • De-escalation and conflict-resolution skills • Strict confidentiality regarding customer information • Critical thinking and problem-solving skills • Strong written and oral communication skills • Ability to work independently in a remote environment • Excellent attendance and punctuality • Flexibility to shift between Inbound Calls and Social Media Management based on business needs • Strong attention to detail and accuracy • Ability to manage job-related stress • Ability to establish effective working relationships • Organizational and leadership skills • Internal candidates must have at least 6 months tenure as a Customer Care Representative or Web Support Representative, no current disciplinary actions, and performance above expectations

🏖️ Benefits

• Comprehensive healthcare coverage – 100% of premiums for medical, dental, and vision plans for employee-only plans • Annual bonus • 401(k) contributions matched up to 3.5% • 6 paid sick and mental health days • Employee Assistance Program • Free weekly yoga and meditation classes • Additional mental health benefits • Employee Stock Ownership Plan • Reimbursements for a portion of personal cell phone and internet usage for eligible employees • Professional development opportunities with mentorship and continuous learning programs • Performance-based pay increases • Charity sponsorships • Potential for quarterly KPI bonuses