Client Support Specialist

Job not on LinkedIn

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Learn in detail how client financial data flows through ClearGov's products and stay current as new features and products launch • Investigate, diagnose, and resolve technical and non-technical client issues across phone, email, chat, and remote Zoom sessions • Resolve customer issues quickly, efficiently, and correctly, anticipating challenges before they escalate • Address complaints professionally, follow up to confirm resolution, and share client feedback to improve the product • Partner with Product, Data, TCSS, and Client Success Managers to ensure client satisfaction and continuous improvement • Work directly with the LTWO team to prioritize and resolve bug fixes • Tailor clear, concise communication to internal and external stakeholders and manage workload to meet deadlines • Advocate for client needs, build trusted relationships, and champion clients' journey toward their goals • Help build and maintain Support Center articles, tutorials, and checklists based on ongoing support trends

🎯 Requirements

• Proven customer service experience across multiple support channels • Excellent oral and written communication; able to explain technical concepts clearly • Technical aptitude with a quick ability to master ClearGov's product suite • Strong, proactive troubleshooting skills; knows when to escalate to Tier 2 support • Skilled at multitasking and prioritizing in a fast-paced environment • Experience with Zendesk a plus • Experience with Jira a plus • Experience with local governments or school districts is a definite plus • Primary availability between 8:00 AM–5:00 PM ET

🏖️ Benefits

• Remote and flexible work environment • Medical, dental & vision insurance • FSA, HSA, and/or Dependent Care FSA (US) • Life + AD&D insurance, plus short-term and long-term disability insurance (US) • Life + disability insurance (Canada) • 401(k) (US) / RRSP (Canada) with 3.5% match • 10 company holidays • 3 wellness days • Paid vacation time off • Sick and safe time off • Paid parental leave • Paid bereavement leave • Paid jury duty + civic service leave • Employee assistance program • 2 summer days + annual end-of-year "Dimming of the Lights" • Employee referral bonus program • Opportunities to grow as we scale

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