Technical Product Support Specialist – Metalworking & Tools

🔥 16 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $24 - $37 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Grainger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Grainger is a leading broad line distributor that operates primarily in North America, Japan, and the United Kingdom. With a mission to "Keep the World Working", Grainger serves over 4. 5 million customers by offering around 2 million maintenance, repair, and operating (MRO) products and services, as well as access to millions of additional products through its online platforms. The company is recognized for its commitment to excellent service and innovative technology that enhances customer relationships and operational efficiency.

📋 Description

• Assist customers by telephone with product selection, post-sales support, product application questions, and troubleshooting • Communicate with external customers, including end-users, maintenance technicians, and contractors • Collaborate with internal customers, including parts and sourcing specialists, sales, and store team members • Provide technical product support by telephone while using multiple computer programs and applications • Navigate websites, conduct web searches, and search the Grainger online catalog for products • Follow established processes and published schedules during periods of highest customer demand • Build and maintain technical product expertise through industry experience, vendor training, and on-the-job learning • Capture and forward product feedback to product teams based on customer and field team interactions • Report to the Manager, TPS Customer Experience

🎯 Requirements

• 5+ years of relevant job experience or hands-on field experience in applying, installing, maintaining, troubleshooting, and repairing hand/power tools, metalworking/welding, and test equipment • Proficiency in computer use • Ability to navigate different applications simultaneously using multiple screens/dual monitors • Experience with hand/power tools, metalworking/welding, and test equipment • Relevant experience may include construction work, welding, fabrication, or retail tool experience

🏖️ Benefits

• Medical, dental, vision, and life insurance plans starting on day one • 6 free licensed therapist sessions per year • 18 paid time off (PTO) days annually for full-time employees • 6 company holidays per year • 6% company contribution to a 401(k) Retirement Savings Plan each pay period • Employee discounts • Tuition reimbursement • Student loan refinancing • Free access to financial counseling, education, and tools • Maternity support programs • Nursing benefits • Up to 14 weeks paid leave for birth parents • Up to 4 weeks paid leave for non-birth parents • Remote work from home • 8.5-hour work schedule, Monday–Friday

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