Experience Partner

🕒 6 days ago

🇺🇸 United States – Remote

💵 $67k - $72.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Develop, grow, and manage strategic customer relationships • Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services • Create and deliver presentations and proposals addressing customer and prospect needs • Support delivery teams in managing scope, timelines, execution, and acceptance • Empower and guide individual contributors in career pathing through performance monitoring and evaluation • Align performance with the corporate professional development program and company growth • Train and elevate internal teams in consultative solutions development, sales, development, strategy, and implementation • Identify and align customer programs, agency objectives, and mission objectives to improve CX outcomes • Design and deliver strategic program reviews for executive stakeholders • Identify and develop customer engagement and recognition opportunities • Drive organic growth through the existing book of business and customer relationships • Create demand for Granicus services and solutions with customers • Collaborate with leadership to shape new services based on customer demand and insight • Serve as the voice of the customer to inform Granicus solutions and processes • Represent Granicus in speaking roles, panels, and internal or external engagements as a public-sector thought leader • Participate in pre-sales discovery and experience definition • Support project kickoffs and bring industry expertise and perspective • Provide hands-on experience, services, data, and technical expertise to drive outcomes • Maintain customer relationships and act as primary point of contact for owned programs • Conduct regular customer check-ins and ensure project operational compliance • Own a book of business across assigned mid-tier customers • Protect existing program revenue and prevent or mitigate churn • Grow revenue through direct upsells and cross-selling leads

🎯 Requirements

• 4–6 years' experience in consulting, customer success, or enterprise account management • Experience including scoping, delivery, quality assurance, and growth of programs • Preferably an understanding of human-centered design best practices and approaches • Ability to serve as a trusted adviser to government stakeholders • Experience collaborating with and managing expectations of government clients is a plus • Demonstrated commercial acumen and successful track record of customer or project management • Passion for public service, citizen engagement, service transformation, and communication • Strong interpersonal skills for internal and external relationship building at multiple organizational levels • Self-motivated, flexible problem solver able to manage routine work and adapt quickly • Ability to manage multiple client relationships and competing priorities • Commitment to diversity of thought and consideration of different ideas • Ability to appropriately preserve the Confidentiality, Integrity, and Availability of Granicus information assets • Ability to ensure data privacy and complete required privacy training in accordance with company policies • No degree requirement for this role

🏖️ Benefits

• Flexible Time Off • Company-Wide Wellbeing Days • Work From Home Reimbursement • Multiple Health Plan Options, including a 100% employer-paid plan • Employer HSA Contributions • Fitness Reimbursement Program • On-Demand Mental Health Support, including Headspace and other wellness tools • Paid Parental Leave for birthing and non-birthing parents • Traditional & Roth 401(k) with a generous company match • 100% employer-paid Life & AD&D Insurance • Online Learning Platforms • Competitive Salary & Bonuses • Employee Resource Groups • Coffee with Mark sessions • Microsoft Teams wellness, art, furbabies, family, and parenting communities • Special guest discussions on issues impacting employees