Senior Product Manager – Servicing

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

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Greenbox Capital

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

📦 Logistics

💸 Finance

Consulting • Logistics • Finance

Greenbox Capital is a direct funder in the merchant cash advance industry providing small businesses access to much needed working capital through merchant cash advances, invoice factoring, and short-term small business loans. As a technology-driven alternative lender, Greenbox Capital’s enterprise solution, The Box, enhances deal security and improves funding speed and underwriting quality, offering a seamless experience for customers. Founded in 2012, the company values Commitment, Communication, Teamwork, Service, and Integrity, focusing on positively impacting small businesses in the US, Puerto Rico, and Canada.

📋 Description

• Own the product roadmap and experience across customer-facing servicing capabilities and internal team-member tools • Lead product initiatives from problem identification and discovery through development, launch, and iteration • Conduct discovery with customers, team members, and business stakeholders • Translate complex business needs into product requirements, user stories, acceptance criteria, and success measures • Maintain backlog clarity and prioritize competing initiatives • Partner with Technology throughout development, QA, release readiness, and implementation • Redesign workflows, reduce friction, and identify opportunities to simplify or automate operational processes • Design scalable future-state workflows and improve use of Salesforce and other platforms • Ensure solutions integrate with existing systems, data, and operational processes • Partner with Operations, Underwriting, Risk, Sales, Technology, Data, and other teams • Support strategic initiatives through Greenbox Capital’s product pod structure • Define and monitor product adoption, workflow utilization, customer experience, operational performance, and business outcomes • Partner on UAT, training, documentation, release communication, and change adoption • Continuously improve products using user behavior, feedback, operational data, and business performance • Report to the Chief Operating Officer

🎯 Requirements

• Bachelor’s degree required, preferably in Business, Computer Science, Information Systems, or a related field • Minimum 5 years of product management experience delivering complex software or technology-enabled products • Experience translating customer, user, and business problems into scalable product solutions • Experience leading initiatives through discovery, requirements definition, prioritization, development, launch, and iteration • Experience working closely with engineering or Technology teams throughout the product lifecycle • Experience improving operational workflows, business systems, or internal tools • Experience using data and customer or user feedback to inform product decisions • Experience managing competing priorities and maintaining a clear product backlog or roadmap • Ability to understand operational workflows, technology, data, and customer experience intersections • Ability to translate business needs into clear requirements for Technology teams • Ability to communicate with technical and non-technical audiences • Ability to operate in a fast-moving, distributed team environment • Salesforce experience preferred • Experience serving internal users and external customers preferred • Fintech, lending, servicing, payments, alternative finance, or operationally complex environment experience preferred • Experience with cross-functional product pods preferred • Knowledge of product strategy, roadmap development, discovery, workflow analysis, business process design, requirements and user stories, backlog management, prioritization, Agile/Scrum, Salesforce environments, workflow automation, product analytics, UAT, SDLC, product management tools, and vendor/platform/integration management

🏖️ Benefits

• Flexible PTO • Fully remote within the U.S. • Health, dental, and vision benefits • 401K with employer match • Smart, supportive teammates • Respectful, efficient, and transparent hiring experience