Client Support Specialist I

🕒 5 days ago

🇺🇸 United States – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grow Therapy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Grow Therapy is a technology-enabled mental healthcare platform that connects clients with licensed therapists and prescribers for therapy and medication management. The service lets users search by state, city, insurance, and needs, book virtual or in-person appointments, and often enables lower out-of-pocket costs by handling insurance billing. Grow vets providers, offers resources (quizzes, guidance), and partners with employers and payors to expand access to affordable, personalized mental health care.

📋 Description

• Support clients and providers through live chat, asynchronous messaging, and phone • Investigate technical issues, insurance coverage questions, billing questions, and other customer concerns • Provide accurate, complete, empathetic resolutions and escalate issues when needed • Meet customer satisfaction, response-time, case-resolution, and daily-productivity expectations • Manage workload and organized inbox within service-level expectations • Translate complex insurance, billing, and platform information into clear language • Document customer concerns, actions taken, and next steps accurately • Follow established policies and procedures and resolve issues during the first interaction when possible • Participate in coaching, quality reviews, training, and team discussions • Identify recurring customer challenges and emerging trends • Share insights with the Supervisor and collaborate with internal partners to address root causes • Maintain assigned schedule and availability • Collaborate with Customer Support, Product, and other departments to improve the support experience • Report directly to a Supervisor on the Support team

🎯 Requirements

• At least one year of experience in a customer-facing role, including customer support, hospitality, retail, healthcare, or another service-oriented environment • Genuine interest in helping people and making mental healthcare more accessible • Curiosity and ability to ask thoughtful questions and investigate problems • Ownership, follow-through, and commitment to improving customer experiences • Ability to solve complex problems and identify root causes • Openness to constructive feedback and professional growth • Ability to balance quality, responsiveness, and productivity • Clear, compassionate communication and ability to simplify complicated information • Adaptability and dependability in a remote environment • Ability to work collaboratively as part of a team • Passion for technology, AI, troubleshooting, or improving processes and systems • Resume must be uploaded in PDF format • Must be authorized to work lawfully in the United States

🏖️ Benefits

• Comprehensive medical, dental, vision, life, and disability coverage • No cost access to therapy through the Grow platform (available to US employees) • Retirement savings programs and equity opportunities • Flexible time off, company-paid holidays, and company-wide Winter Break • Up to 18 weeks of paid parental leave and a new child stipend • Dedicated weekly flexible time for self-care • Annual wellness and professional development stipend • Pre-tax commuter benefits for teammates working from hub locations • Home office support and meal benefits • Wellness memberships • Virtual care • Pet insurance discounts where available • Global travel assistance

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