Service Delivery Manager

🕒 September 15

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GTT

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

🔐 Security

💰 $175M Post-IPO Equity on 2018-03

Telecommunications • Security • Cloud Computing

GTT is a global leader in networking and security solutions, providing a comprehensive suite of services including managed SD-WAN, secure cloud networking, and cybersecurity. With a strong emphasis on secure and simplified connectivity, GTT serves businesses around the globe by connecting people and machines to data and applications. Their platform offers visibility, insights, and orchestration, ensuring continuous network performance through advanced technologies such as AI. GTT caters to a wide range of sectors including financial services, manufacturing, retail, and media, leveraging its top-ranked Tier 1 global backbone network to deliver outstanding performance and security. The company also supports businesses with professional and managed services, enhancing their networking experience and enabling digital transformations.

📋 Description

• Lead, develop, and scale a team of Project Managers delivering customer-facing telecommunications projects • Own service delivery performance, including SLAs, KPIs, quality, and customer satisfaction • Coordinate internal and external resources to meet project milestones and business objectives • Proactively identify, escalate, and resolve delivery risks and issues • Drive continuous improvement across processes, tools, and team capability • Maintain strong relationships with internal stakeholders and enterprise customers • Partner with Sales, Engineering, Operations, and external vendors • Deliver GTT’s managed services and Ethernet solutions on time, within scope, and aligned to customer expectations and SLAs

🎯 Requirements

• 3–5 years of telecommunications experience • 1+ year managing direct reports • Project management experience delivering network, Ethernet, or managed services • Experience with IP Transit, DIA, SD-WAN, MPLS, Ethernet, or cloud networking • Strong communication, organizational, and stakeholder management skills • Ability to operate effectively in a fast-paced, cross-functional environment • Standard business hours availability • Bachelor’s degree is nice to have, not required • Experience managing financial forecasts, operational metrics, or vendor performance is nice to have • Background in service provider or large-scale enterprise environments is nice to have

🏖️ Benefits

• Professional development opportunities and personal ownership of career development • Supportive, collaborative team culture • Equal employment opportunities • Occasional travel may be required