Guidance Consultant, Clinical EAP Intake and Triage

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Provide direct remote support to clients on behavioral, emotional health, family, and wellness-related issues • Conduct clinical intakes by telephone and refer clients to appropriate resources, such as therapists or counselors • Follow departmental protocols, best practices, and customer requirements • Resolve client issues and identify resources using critical thinking and problem-solving • Educate clients about resources, eligibility, and services • Maintain complete and accurate case documentation in the proprietary database • Monitor emerging behavioral health trends and best practices • Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations • Perform other duties as assigned

🎯 Requirements

• Minimum of Master's in Counseling, Psychology, Social Work, or a Behavioral Health field • Superior active listening skills • Demonstrated ability to be empathetic to client concerns • Outstanding customer service skills • Clinical assessment experience in mental health, chemical dependency, and crisis stabilization • Sound clinical judgment and critical thinking skills • Experience working with clients in crisis • Strong attention to detail and ability to multitask • Excellent organizational skills • Highly self-motivated and dependable • Stable work history required • Intermediate computer skills

🏖️ Benefits

• Full benefits package for full-time employees in accordance with local labor laws • Statutory paid leave and public holidays • Employer-sponsored health and social insurance contributions (where applicable) • Employee wellbeing programs • Access to Employee Assistance Programs (EAP)