Guidance Consultant – Clinical EAP Intake and Triage

🕒 5 days ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Provide direct support remotely on behavioral, emotional health, family, and wellness-related issues • Conduct clinical intakes by telephone • Refer clients to appropriate resources, such as therapists or counselors • Adhere to departmental protocols, best practices, and customer requirements • Resolve issues and identify resources to ensure a positive client experience • Educate clients about resources, eligibility, and services • Maintain complete and accurate case documentation in the proprietary database • Monitor emerging behavioral health trends and best practices • Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations • Perform other duties as assigned

🎯 Requirements

• Minimum of Master's in Counseling, Psychology, Social Work, or a related Behavioral Health field • Exceptional communication skills, with strong focus on customer service • Quick thinking, high energy, positive, and professional • Demonstrated multi-tasking and critical thinking skills • Clinical assessment experience in mental health, chemical dependency, and crisis stabilization • High-speed internet • Professional workspace free from distraction, disruption, or outside noise

🏖️ Benefits

• Paid Time Off (PTO) • Medical insurance • Dental insurance • Vision insurance • 401(k) with match • Robust Employee Assistance Program (EAP) • Wellness program • Full benefits package

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