Leave & Accommodation Advisor

🔥 26 minutes ago

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Serve as the primary operational point of contact for HR partners on leave and accommodation matters across an assigned book of business • Lead operational meetings with HR partners, including agendas, facilitation, action-item documentation, and follow-through • Partner with account management on strategic account activity and joint client-facing engagements • Act as the first escalation point for operational, claims, and accommodation concerns • Monitor service, quality, productivity, compliance objectives, KPIs, reporting, and operational performance • Respond to HR partner inquiries on claims and accommodation status within SLAs • Provide subject-matter expertise on FMLA, state leave laws, ADA interactive and accommodation processes, client-specific plans, policies, and eligibility rules • Translate leave and accommodation actions into partner-facing data feeds and reports and guide HR partners in interpreting them • Mentor specialists and operational team members • Identify trends, anomalies, risks, and insights in leave and accommodation data • Recommend training and process updates and contribute to workflow simplification and operational redesign • Apply data, predictive insights, AI, and automation to improve workflows, anticipate needs, and reduce escalations • Ensure adherence to regulatory, contractual, and organizational requirements and support audit readiness • Maintain accurate documentation and follow controls, policies, and procedures

🎯 Requirements

• Minimum of three (3) years of experience in absence management, leave administration, claims, disability management, accommodation, or a related operational field • Ability to lead client or partner meetings, set agendas, and engage with HR-level stakeholders on operational and claims topics • Strong knowledge of FMLA, ADA, state leave laws, and the impact of claims and accommodation actions on partner data, reporting, and outputs • Post-secondary degree or diploma in Business Administration, Human Resources, Health Sciences, Healthcare Administration, or a related field, or equivalent combination of education and experience is preferred • Excellent written, verbal, presentation, and stakeholder-management skills • Experience with absence, disability, or claims administration platforms • Familiarity with reporting tools preferred • Curiosity and comfort with AI and emerging technologies • Experience leveraging AI to improve workflows, decision-making, or productivity preferred • Strong analytical, problem-solving, organizational, and multi-tasking skills • Exceptional attention to detail and commitment to quality • Proficient in Microsoft Office Suite • Ability to perform essential job functions with or without reasonable accommodation • Consistent and reliable high-speed internet • Workspace free from distraction, disruption, or noise • Ability to be present on camera during work-related trainings, meetings, and/or events • Ability to sit or stand at a desk for prolonged periods while working on a computer

🏖️ Benefits

• Full benefits package for full-time employees in accordance with local labor laws • Statutory paid leave and public holidays • Employer-sponsored health and social insurance contributions (where applicable) • Employee wellbeing programs • Access to Employee Assistance Programs (EAP) • Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise are required