Senior Account Manager

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts • Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities • Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns • Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs • Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts • Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upsell opportunities • Investigate, track and resolve customer and client concerns • Prepare utilization, related analyses and trend reports to evaluate and proactively recommend improvements • Establish and build strong working relationships with ComPsych’s business leaders and your team members • Other duties as assigned

🎯 Requirements

• BS/BA required; Master’s degree preferred • Experience providing strategic account management to large, complex accounts • Account management experience in insurance, benefits, healthcare or human resources-related services • Proven track record of successfully selling additional service lines to current customers • Project management, critical thinking skills and strong attention to detail required • Stable work history required • Bilingual Fluency English and French • Computer literacy in Microsoft Office Suite required; CRM experience a plus • Travel as necessary to meet with new and existing customers (approximate travel required is 25%)

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO) • Medical, dental, vision • 401(k) with match • Robust EAP • Wellness program