Senior Telecom Support Engineer

🕒 3 days ago

⛰️ Colorado, Texas – Remote

⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $111k - $211k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2015

🏢 Enterprise

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

Hewlett Packard Enterprise is a global technology leader providing innovative IT solutions to empower businesses. HPE offers a comprehensive portfolio of products and services, including the HPE GreenLake edge-to-cloud platform, which delivers a hybrid cloud experience enabling businesses to manage workloads across private and public clouds seamlessly. Additionally, the company specializes in supercomputing, networking, and storage solutions, along with AI and data analytics capabilities to drive productivity and operational efficiency. HPE is committed to helping organizations enhance their digital transformations while securing data and optimizing IT infrastructure.

📋 Description

• Provide advanced technical support and troubleshooting for telecom and networking solutions. • Analyze, diagnose, and resolve complex technical issues across multiple technologies and platforms. • Review, validate, and implement detailed technical designs and solutions. • Lead technical assessments, solution delivery, and customer engagements. • Coordinate installations, upgrades, migrations, and deployments of enterprise technology solutions. • Investigate network performance issues using packet analysis tools such as Wireshark and PCAP traces. • Collaborate with customers, project teams, and engineering groups to identify requirements and deliver effective solutions. • Provide technical guidance and mentorship to team members and stakeholders. • Develop and maintain technical documentation, knowledge articles, and best practices. • Participate in knowledge-sharing initiatives and contribute to continuous improvement efforts. • Support customer escalations and participate in on-call rotations as needed. • Assist with pre-sales activities, technical proposals, and solution recommendations. • Stay current with emerging technologies, telecom standards, and industry trends.

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field and 8+ years of professional experience; or 11+ years of equivalent professional experience without a degree. • Strong understanding of core telecommunications networking concepts. • Familiarity with telecom standards and protocols. • Experience working with Diameter and SS7 protocols. • Proficiency in network packet analysis using Wireshark and PCAP traces. • Strong Linux troubleshooting and system administration skills. • Excellent analytical, troubleshooting, and problem-solving abilities. • Ability to perform effectively during high-pressure situations and critical service outages. • Strong communication and customer-facing skills. • Demonstrated curiosity, initiative, and commitment to continuous learning. • Collaborative team player with a positive attitude.

🏖️ Benefits

• Health & Wellbeing • Personal & Professional Development • Unconditional Inclusion