Account Manager

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🕒 March 18

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Hairball

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Hairball is a technology consulting and systems-integration firm that helps companies automate, integrate, and transform business processes using the NetSuite and Celigo platforms. It specializes in eCommerce, CRM, supply chain and 3PL integrations, EDI, order management, and payment reconciliation, offering implementations, managed services, analytics, and continued success support. Hairball works with platforms like Shopify, BigCommerce, Magento, Amazon, Salesforce, HubSpot, and various WMS/3PL systems to accelerate time-to-value for merchants and mid-market businesses.

📋 Description

• Own and manage a portfolio of NetSuite-driven customer accounts post go-live. • Act as the primary point of contact for customers during ongoing support, optimization, and expansion phases. • Develop a deep understanding of each customer’s NetSuite configuration, integrations, and business processes. • Proactively identify risks, inefficiencies, and improvement opportunities within customer operations. • Translate business needs into clear scopes for enhancements, optimizations, and new integrations. • Partner closely with Consultants, Project Managers, and Support teams to ensure execution aligns with customer goals. • Lead regular account reviews, roadmap discussions, and operational check-ins with customers. • Drive account growth through upsells, cross-sells, and expansion initiatives based on real operational value. • Ensure customer satisfaction, retention, and long-term partnership. • Support escalation management when issues arise and ensure resolution without hand-holding. • Maintain accurate account documentation, notes, and forecasts.

🎯 Requirements

• 3+ years working with NetSuite, with a solid understanding of core ERP processes such as Order to Cash, Procure to Pay, Inventory, and Financials. • You take responsibility for outcomes, not excuses. • Comfortable leading executive-level conversations and pushing back when needed. • You understand how systems affect real-world operations, not just dashboards. • You recognize growth opportunities and know how to position value, not discounts. • You can translate technical and operational details into plain business language. • You follow through, keep commitments, and don’t let accounts drift. • You don’t panic when things break, you fix them. • Experience working in a NetSuite consulting, ERP, or systems integrator environment. • Familiarity with Celigo integrator.io or other iPaaS platforms. • Experience managing mid-market or enterprise accounts. • NetSuite certifications (SuiteFoundation, ERP Consultant) are a strong plus.

🏖️ Benefits

• Growth and Development: Join a company that values growth, with opportunities for training and certification reimbursements to help you build your expertise in NetSuite and integration technologies. • Remote Flexibility: Enjoy the flexibility of working remotely. • Cutting-Edge Projects: Be part of a team delivering innovative integration solutions for growing businesses in eCommerce, CRM, and Supply Chain.