Director of Revenue Operations

🕒 September 16

🤠 Texas – Remote

🤠 Texas – Remote

💵 $170k - $200k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

👻 Ghost score 0%

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Hallmark - Healthcare Workforce Technology

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🏥 Healthcare

💼 Consulting

👥 HR Tech

💰 Private equity on 2023-11

Healthcare • Consulting • HR Tech

Hallmark - Healthcare Workforce Technology is a healthcare-native workforce intelligence and enablement company that provides a single, integrated SaaS platform to help health systems optimize labor capacity, control labor costs, improve care quality, and reduce clinician burnout. Their platform combines AI-enabled analytics, vendor management for contingent labor, scheduling and credentialing tools, and provider compensation transparency to drive operational, financial, and engagement outcomes. Hallmark also embeds expert services to support implementation and ongoing workforce transformation for large health systems.

📋 Description

• Lead forecasting, pipeline management, performance analytics, sales process optimization, CRM governance, and reporting • Optimize and align the people, processes, systems, and data that drive revenue growth • Partner with executive leadership to develop and execute the revenue operations strategy • Align Sales, Marketing, Customer Success, and Finance processes to support revenue growth • Develop scalable operating models and track revenue metrics, KPIs, and performance indicators • Develop annual revenue plans, forecasts, targets, scenario models, and business plans • Monitor pipeline health, conversion rates, bookings, revenue attainment, and forecast accuracy • Build funnel instrumentation across lead sources from MQL through sales-accepted and sales-qualified stages • Design account segmentation, scoring models, territory design, named-account coverage, and resource allocation • Own lead scoring, routing, hand-off rules, and data hygiene standards • Serve as business owner for CRM and revenue technology platforms, including HubSpot • Establish CRM governance, data integrity requirements, process documentation, and system integrations • Develop executive dashboards and reporting frameworks for sales, acquisition, retention, and revenue growth • Administer sales compensation plans and quota setting; build capacity models and ramp plans • Lead continuous improvement and standardize revenue lifecycle processes • Build, lead, and develop a high-performing Revenue Operations team • Establish performance expectations, coach team members, and manage external vendors and consultants as needed • Report to Shachar Rabbe

🎯 Requirements

• Experience in B2B SaaS required • Private equity- or venture-backed growth-stage experience strongly preferred • Healthcare technology or health-system go-to-market experience preferred • Deep fluency in SaaS metrics (ARR/CARR, GRR/NRR, CAC payback, LTV/CAC, Magic Number, pipeline coverage) • Experience preparing board- and investor-level reporting • Salesforce administration and governance experience • Proficiency with marketing automation platforms and BI tools (e.g., Tableau, Power BI, or Looker) • Demonstrated success building revenue operations infrastructure from the ground up, including funnel instrumentation, territory design, forecasting cadence, and reporting frameworks, in a resource-constrained environment • Experience supporting a scaling sales organization, including capacity modeling, quota and compensation administration, and new-hire ramp tracking • Comfortable operating as a player-coach, setting strategy with executives and building dashboards hands-on • Exceptional analytical, communication, and cross-functional influence skills • Bachelor's degree required • MBA or advanced degree a plus

🏖️ Benefits

• Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for any Dependents Enrolled • $3000 Annual Company Contributions to HSAs for all Employees Enrolled in the HSA Eligible Health Plan • Unlimited Paid Time Off • Pre-Tax and Roth 401(K) Retirement Options