Human Resources Implementation & Support Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 0%

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Implement new customers from start to finish, including requirements gathering, business-process analysis, system configuration, programming formulas, testing, training, documentation, and transition to ongoing support • Provide application support by investigating client issues, identifying root causes, developing solutions or workarounds, and ensuring timely resolution • Build client relationships by understanding business needs, providing functional guidance, communicating application changes, and supporting users • Manage and prioritize support cases and assigned work, documenting, progressing, and resolving issues with escalation when required • Participate in project planning and delivery, including documentation, status updates, implementation activities, testing, UAT, and go-live activities • Develop and maintain training materials, procedures, and user documentation, and deliver client and end-user training • Collaborate with Product, Development, Technical Support, and other teams to resolve complex application and implementation issues and identify improvements • Support business development activities, including proposals, Statements of Work, demonstrations, presentations, and other client-facing activities • Stay current with application functionality, industry practices, technology, and applicable HR, payroll, regulatory, and legislative changes • Use modern technology and AI-enabled tools to improve productivity, problem-solving, research, and client outcomes • Perform other duties as required or assigned

🎯 Requirements

• 3-5 years in Human Resources, HR systems, HRIS implementation/support, or a related role • Strong understanding of Human Resources processes, business requirements, and reporting needs • Ability to analyze business processes and translate requirements into practical system solutions • Experience supporting or implementing software applications, preferably in an HR or business systems environment • Strong analytical, troubleshooting, and problem-solving skills • Experience using SQL or similar data querying concepts • Strong proficiency with Microsoft Office, particularly Excel • Excellent verbal, written and presentation skills • Strong organizational and time-management skills • Ability to manage multiple priorities and competing deadlines • Ability to work independently and contribute effectively to a collaborative team environment • Demonstrated ability and willingness to learn new technologies, applications, and business processes • Experience within the Canadian healthcare industry, particularly with Human Resources systems and workflows • Experience with healthcare HR and/or Payroll systems and interfaces • Knowledge of payroll processes and HR/Payroll integrations • Experience with software implementation, configuration, testing, and user acceptance testing (UAT) • Experience delivering client or end-user training and developing training or user documentation • Experience with software demonstrations, proposals, Statements of Work, or other business development activities • Understanding of software concepts, databases, interfaces, integrations, and technology • Experience using AI tools or other emerging technologies • Post-secondary degree or diploma in Human Resources, Business, Information Technology, or a related field (listed as a stand-out qualification)

🏖️ Benefits

• A dynamic and collaborative team environment • Comprehensive benefits package • Lifestyle benefits • 3 weeks of paid vacation starting the first year • 5 days of personal leave per year • RRSP program with employer participation • Flexible, fully remote work within Canada