Trainer, Professional Services

🔥 22 hours ago

🇨🇦 Canada – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Conduct training needs analyses and translate findings into role-based learning objectives, curricula, training matrices, and delivery plans • Design and develop instructor-led, virtual, blended, and eLearning programs in English and French • Create and maintain LMS courses, learning paths, assignments, assessments, completion tracking, and reporting • Develop facilitator guides, participant materials, exercises, job aids, and user documentation • Deliver engaging remote and onsite training to utility customers and internal teams • Develop and execute test plans, scenarios, test cases, expected results, and supporting evidence • Support functionality, workflow, regression, conversion-validation, and user acceptance testing • Document test results, defects, retesting outcomes, training gaps, and readiness concerns • Use approved AI technologies to improve training, testing, analysis, documentation, and reusable delivery of assets • Validate AI-assisted work for accuracy, confidentiality, appropriate terminology, and alignment with customer requirements • Support customers through testing, go-live, and post-implementation stabilization • Collaborate with Project Management, Consulting, Technical Services, Conversion, Reporting, Development, and Support teams • Maintain accurate project documentation, time records, site logs, and status updates • Identify opportunities to improve implementation enablement methods, tools, templates, and processes

🎯 Requirements

• Full professional fluency in English and French, written and verbal • Three or more years of relevant experience in instructional design, software training, software testing, business analysis, application consulting, or enterprise software implementation • Utilities industry experience, including knowledge of utility operations, customer service, billing, or related business processes • Demonstrated experience conducting training needs analyses and developing role-based learning programs • Hands-on experience designing, publishing, maintaining, and reporting on training through a Learning Management System • Experience developing instructor-led, virtual, blended, or eLearning content • Experience developing or executing test plans, scenarios, test cases, and user acceptance testing • Demonstrated ability to use modern AI technologies responsibly to improve training, testing, analysis, or documentation • Strong facilitation, presentation, analytical, problem-solving, and customer service skills • Proficiency with Microsoft 365 applications, Smartsheet, and LMS platforms • Ability to manage multiple customer and project priorities in a fast-paced Professional Services environment • Ability and willingness to travel up to 50% across North America • Valid passport, and ability to travel across North America • Post-secondary education in adult education, instructional design, learning and development, business analysis, information technology, quality assurance, or related field (would make you stand out) • Experience with utility billing, Customer Information Systems, ERP, SaaS, financial, or other enterprise applications (would make you stand out) • Experience administering an enterprise LMS or using eLearning authoring tools (would make you stand out) • Knowledge of adult-learning principles, requirements of traceability, regression testing, defect management, and training-effectiveness measurement (would make you stand out) • Experience developing AI-enabled learning, automated testing, reusable content, or process improvements (would make you stand out)

🏖️ Benefits

• 3 weeks’ vacation and 5 personal days • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment • Employee stock ownership • RRSP/401k matching programs • Lifestyle rewards • Remote work