Human Resources Implementation & Support Consultant

Job not on LinkedIn

🔥 9 minutes ago

🇨🇦 Canada – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Global Business Services (GBS)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Harris Global Business Services (GBS) is a center of excellence within Harris Computer, providing efficient offshoring solutions to connect professionals with careers in multinational software companies. With operations in regions like Bolivia, Costa Rica, India, and the Philippines, GBS actively supports candidates throughout the recruitment process while fostering diversity and innovation. By offering comprehensive end-to-end recruitment services, Harris GBS helps build and expand offshore teams, ensuring access to qualified global talent for various business units in the Constellation Software ecosystem.

📋 Description

• Implement new customers from start to finish, including requirements gathering, business-process analysis, system configuration, programming formulas, testing, training, documentation, and transition to ongoing support • Provide application support by investigating client issues, identifying root causes, developing solutions or workarounds, and ensuring timely resolution • Build client relationships by understanding business needs, providing functional guidance, communicating application changes, and supporting users • Manage and prioritize support cases and assigned work, documenting, progressing, and resolving issues with escalation when required • Participate in project planning and delivery, including documentation, status updates, implementation activities, testing, UAT, and go-live activities • Develop and maintain training materials, procedures, and user documentation, and deliver client and end-user training • Collaborate with Product, Development, Technical Support, and other teams to resolve complex issues and identify improvements • Support business development activities, including proposals, Statements of Work, demonstrations, presentations, and other client-facing activities • Stay current with application functionality, industry practices, technology, and applicable HR, payroll, regulatory, and legislative changes • Use modern technology and AI-enabled tools to improve productivity, problem-solving, research, and client outcomes • Perform other duties as required or assigned

🎯 Requirements

• 3-5 years in Human Resources, HR systems, HRIS implementation/support, or a related role • Strong understanding of Human Resources processes, business requirements, and reporting needs • Ability to analyze business processes and translate requirements into practical system solutions • Experience supporting or implementing software applications, preferably in an HR or business systems environment • Strong analytical, troubleshooting, and problem-solving skills • Experience using SQL or similar data querying concepts • Strong proficiency with Microsoft Office, particularly Excel • Excellent verbal, written and presentation skills • Strong organizational and time-management skills • Ability to work independently while also contributing effectively to a collaborative team environment • Demonstrated ability and willingness to learn new technologies, applications, and business processes • Experience within the Canadian healthcare industry, particularly with Human Resources systems and workflows • Experience with healthcare HR and/or Payroll systems and interfaces • Knowledge of payroll processes and HR/Payroll integrations • Experience with software implementation, configuration, testing, and user acceptance testing (UAT) • Experience delivering client or end-user training and developing training or user documentation • Experience with software demonstrations, proposals, Statements of Work, or other business development activities • Understanding of software concepts, databases, interfaces, integrations, and technology • Experience using AI tools or other emerging technologies to improve productivity, analysis, documentation, research, or problem-solving • Post-secondary degree or diploma in Human Resources, Business, Information Technology, or a related field

🏖️ Benefits

• Comprehensive benefits package • Lifestyle benefits • 3 weeks of paid vacation starting the first year • 5 days of personal leave per year • RRSP program with employer participation • Flexible, fully remote work within Canada