ERP Support Specialist II

Job not on LinkedIn

🕒 September 18

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hartzell Engine Tech

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎖️ Defense

📦 Logistics

🚀 Aerospace

Defense • Logistics • Aerospace

Hartzell Engine Tech (HET) is the leading OEM supplier of aircraft cabin heating solutions and engine accessories, including turbocharging systems, aircraft alternators, starters, and fuel pumps for general aviation and military aircraft applications, ranging from piston and single-engine turbine aircraft to helicopters and unmanned aerial vehicles.

📋 Description

• Diagnose and resolve moderately complex ERP system issues • Support ERP implementations, upgrades, and system configuration changes • Configure, maintain, and enhance the Epicor Kinetic SaaS ERP environment • Provide technical training and guidance to ERP users • Serve as a technical resource across Manufacturing, Supply Chain, Inventory, Engineering, Finance, Customer Service, and Quality • Collaborate with business stakeholders, IT, and engineering teams to resolve system issues • Analyze business requirements and develop ERP solutions using Epicor-supported customization tools • Analyze recurring problems and recommend process improvements • Maintain ERP documentation and troubleshooting resources • Ensure solutions remain compatible with Epicor SaaS updates • Support the company’s SOAR operating model and business value drivers

🎯 Requirements

• Bachelor’s degree in Information Systems or related discipline • 2–4 years of ERP support experience • Programming or software development experience preferred, particularly APIs, system integrations, and ERP-related development • ERP troubleshooting and incident resolution • Enterprise application configuration • ERP implementation support • User training and technical documentation • System performance monitoring • Cross-functional technical collaboration • Problem analysis and resolution • ERP workflow understanding • Proficient computer skills: Microsoft Office including Outlook, Word, Excel, and PowerPoint • Excellent verbal and written communication skills • Works under general supervision • Behaviors consistent with company values, including integrity, collaboration, continuous improvement, accountability, and commitment to deliverables

🏖️ Benefits

• Equal Opportunity Employer/Protected Veteran/Disability/E-Verify • Microsoft Office proficiency listed as a job competency