Customer Support Specialist

🕒 September 18

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MeshyAI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🥽 AR/VR

🎮 Gaming

💰 Pre Seed Round - Meshy on 2023-10

Artificial Intelligence • AR/VR • Gaming

MeshyAI is an AI-powered 3D content creation platform that transforms text, images, and existing meshes into production-ready 3D models, PBR textures, rigging, and animations. It provides a web app, plugins for major 3D tools and game engines, and a REST API to integrate generation into pipelines, targeting use cases like game development, film VFX, 3D printing, VR/AR, product design, and education. MeshyAI emphasizes fast iteration, enterprise-grade security and collaboration features, and broad export support for professional workflows.

📋 Description

• Handle user issues including general product questions, product bugs, feature requests, and billing matters • Make independent decisions on complex refund and billing disputes while balancing user experience and company policy • Partner with Product, Engineering, and Finance to investigate and resolve bugs • Route feature requests and user feedback to the appropriate teams • Improve billing policies, refund rules, and internal standard operating procedures • Identify recurring issues and create Help Center articles and Intercom automations • Review support ticket data and provide trends and improvement recommendations • Own the Eastern Time support window • Collaborate with Growth and Customer Success to align support decisions with the overall user relationship • Coordinate handoffs with Beijing and US West support teammates to maintain round-the-clock coverage

🎯 Requirements

• 2-5 years of billing or subscription support experience, including at least 2 years supporting a large SaaS company's subscription product • Hands-on experience with complex billing scenarios, including discounts, refunds, and disputes • Ability to resolve billing edge cases independently • Experience owning the full support queue, including product bugs and feature requests • Clear, empathetic communication and excellent written and spoken English • Technically fluent and able to quickly learn fast-changing products and tools • Self-starter able to build structure where processes are not fully formed • Experience with billing and ticketing systems such as Intercom, Stripe, PayPal, or similar • Experience building or optimizing Intercom highly preferred • Based in the United States and able to work Eastern Time hours • Ability to attend occasional meetings outside regular hours, typically once or twice a week • Support experience with AI or 3D products is a plus • Bilingual English and Mandarin preferred

🏖️ Benefits

• Competitive salary, equity, and benefits package • Flexible work environment, with options for remote and on-site work • Opportunities for fast professional growth and development • Inclusive culture that values creativity, innovation, and collaboration • Stock options available for core team members • Comprehensive health, dental, and vision insurance