Customer Service Representative, Mandarin Required

🕒 September 17

🏄 California – Remote

🏄 California – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Think Academy U.S

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

Education

Think Academy U. S. is an educational institution offering comprehensive online math courses for students from Pre-K to high school. These programs are designed to build a solid math foundation, enhance problem-solving skills, and prepare students for advanced topics and competitive exams like AMC 8 and AMC 10. With campuses in several locations including Cupertino, Irvine, and Bellevue, Think Academy uses gamified teaching methods and practical exploration to improve spatial cognition and logical deduction. It is WASC accredited and provides both online and offline evaluations to customize learning plans for students.

📋 Description

• Provide ongoing support to enrolled students and parents • Respond promptly to inquiries and resolve issues throughout the learning journey • Serve as a trusted point of contact for families • Monitor student progress and parent needs • Assist with course scheduling, class changes, leave requests, and academic support services • Handle parent feedback and concerns professionally and empathetically • Collaborate with internal teams to investigate issues and implement solutions • Document customer feedback and service interactions accurately • Partner with teaching and operations teams to improve service processes and customer experience

🎯 Requirements

• Mandarin speaking and writing is required • Proficiency in English communication is essential • Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired • Fast learner with ability to understand complex processes, policies, and product details • Strong problem-solving skills • Excellent verbal and written communication skills • Highly organized and detail-oriented • Ability to manage multiple tasks in a fast-paced setting • Tech-savvy and comfortable using multiple communication tools and internal systems • 40 hours per week availability • Availability for 5am-1pm or 12pm-8pm PST

🏖️ Benefits

• Performance-based commission • Weekend availability on at least one weekend day receives priority consideration