Technical CX Specialist

🕒 September 17

🌵 Arizona, California, +22 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $88k - $132k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harvey

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚖️ Legal

🏢 Enterprise

💰 $80.6G Series B on 2023-12

Artificial Intelligence • Legal • Enterprise

Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.

📋 Description

• Serve as the first point of contact for customer support inquiries • Deliver empathetic, accurate, and timely resolutions • Juggle multiple competing priorities and tasks • Troubleshoot AI output quality, app login, feature requests, REST APIs, error logs, and authentication/token issues • Provide consistent coverage and follow-through during assigned shifts • Collaborate with team members on complex issues and escalate appropriately • Maintain deep product and service knowledge • Document customer interactions and feedback • Work with other departments to resolve customer issues • Execute tasks independently while collaborating with the team • Stay informed about new product features and updates • Develop and refine support processes and materials, including FAQs and knowledge base articles

🎯 Requirements

• 3+ years of proven experience in a technical support role • Experience in a fast-paced environment providing “white glove” or “premium support” to large enterprise customers for AI-driven products • Exceptional empathy and genuine desire to help and connect with customers • Strong problem-solving skills and ability to resolve complex issues creatively • Excellent organisational skills and ability to manage multiple tasks and priorities • Strong written and verbal communication skills • Understanding of APIs and ability to explain complex API concepts to technical and non-technical customers • Familiarity with customer support tools and CRM systems • Ability to work collaboratively across departments • Passion for learning and personal growth • Must be legally authorized to work in the United States

🏖️ Benefits

• Opportunity for personal, professional, and financial growth • Equal opportunity employment • Reasonable accommodations for applicants with disabilities