Success Account Manager

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

💵 $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hatch

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1955

💼 Consulting

🏗️ Construction

🎖️ Defense

Consulting • Construction • Defense

Hatch is a company focused on performance innovations and engineering solutions aimed at decarbonizing the steel industry and supporting a battery-centric economy. They provide innovative strategies for energy transformation and help cities plan for a sustainable future. By designing low carbon solutions and altering the way industries operate, Hatch is committed to creating a positive impact on the environment and society.

📋 Description

• Build deep expertise across Hatch's full suite, including AI agents, campaigns, CRM integrations, bot configuration, and compliance • Deliver fast, high-quality onboarding at scale • Own a high-volume book of SMB accounts • Help customers activate quickly and see measurable revenue impact early • Prioritize onboarding, follow-ups, and proactive outreach in a high-velocity environment • Streamline, automate, and scale onboarding while preserving customer experience • Maintain and build on Hatch's customer satisfaction standard • Help establish Hatch's scaled Customer Success motion • Keep account activity accurate and current in HubSpot and internal systems • Track progress against metrics such as NRR and expansion contribution • Use platform data to create value-driven stories supporting strategic recommendations

🎯 Requirements

• 3+ years of experience in Customer Success, Sales, or Product Operations in a B2B environment • Experience supporting high-volume portfolios through digital-first, scaled Customer Success models • Experience managing a high-volume book of business of 100 or more accounts • Strong project and time-management skills • Clear written and verbal communication skills • Ability to guide customers through email, chat, office hours, and escalation calls • Data-driven approach; ability to monitor engagement metrics, SLA adherence, and account health signals • Strong sense of ownership and desire to keep improving and growing • Track record of consistently meeting or exceeding KPIs • Ability to anticipate customer needs and proactively position the right solutions • Comfort using modern SaaS tools such as HubSpot, Pylon, Arrows, and workflow or automation platforms • Ability to balance strategic thinking with operational execution in a fast-moving, ambiguous environment • Highly collaborative approach and openness to continuous process improvement • Familiarity with CRM platforms such as ServiceTitan, Salesforce, or HubSpot (nice to have) • Experience with conversational AI, marketing automation, or sales technology (nice to have) • Background in a high-growth or early-stage startup environment (nice to have)

🏖️ Benefits

• Performance-based incentives • Full medical, vision, and dental effective the first day • Mental health support and services via Modern Health • 15 days PTO, increasing with 2+ years of tenure • 12 paid holidays • One floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Professional development reimbursement • Work from home reimbursement