Business Operations Lead

🕒 September 24

🇺🇸 United States – Remote

💵 $105.4k - $155k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 0%

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Headway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 $100M Series D - Headway on 2024-07

Healthcare • Marketplace • SaaS

Headway is a healthcare technology company (Therapymatch, Inc. ) that operates an insurance-native marketplace connecting people with licensed mental health providers — therapists and psychiatrists — for in-person and online care. Headway matches users with providers by specialty, location, and insurance coverage, handles insurance verification and billing, and offers tools for providers (provider portal and an insurance-native EHR) to reduce administrative burden. The platform partners with 100+ insurance plans, supports many languages, and emphasizes affordable, in-network mental health care.

📋 Description

• Drive complex, cross-functional initiatives that advance pod-level objectives • Identify opportunities, address dependencies, and ensure stakeholder alignment • Build and operate scalable workflows and processes from 0→1 • Improve efficiency, reliability, and throughput across the assigned domain • Use data tools to extract insights and validate assumptions • Synthesize findings into recommendations guiding pod and organizational priorities • Plan, execute, and deliver initiatives end-to-end • Set objectives, timelines, and success metrics • Drive accountability across functions without formal authority

🎯 Requirements

• 5+ years of experience in operational roles at high-growth companies • Background in consulting, finance, or business operations preferred but not required • Ability to deconstruct complex problems into structured, testable components • Comfort working through ambiguity • Proficiency with AI and data tools such as Looker, Excel, SQL, and dashboards • Ability to design scalable systems, workflows, playbooks, and standards • Ability to coordinate resources and align priorities across teams • Ability to make decisions while anticipating downstream impacts • Motivation to improve access to affordable mental healthcare • Must be authorized to work in the United States for any employer • Must disclose whether visa sponsorship is required

🏖️ Benefits

• Equity opportunities • Robust health and wellness benefits • Retirement savings • Meaningful ownership opportunities through equity • Reasonable accommodations for persons with disabilities