Director, Clinical Product – Payer & Outcomes

Job not on LinkedIn

🕒 October 15

🇺🇸 United States – Remote

💵 $200k - $330k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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Headway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 $100M Series D - Headway on 2024-07

Healthcare • Marketplace • SaaS

Headway is a healthcare technology company (Therapymatch, Inc. ) that operates an insurance-native marketplace connecting people with licensed mental health providers — therapists and psychiatrists — for in-person and online care. Headway matches users with providers by specialty, location, and insurance coverage, handles insurance verification and billing, and offers tools for providers (provider portal and an insurance-native EHR) to reduce administrative burden. The platform partners with 100+ insurance plans, supports many languages, and emphasizes affordable, in-network mental health care.

📋 Description

• Embed with product teams on high-priority initiatives from problem definition through launch • Translate clinical, payer, and reimbursement workflows into product requirements • Define clinical quality, patient safety, and outcomes standards; make them measurable and hold teams accountable • Monitor product performance across provider adoption, patient experience, and clinical quality using quantitative and qualitative input • Serve as a clinical counterpart to payer and health system partners • Build partner relationships and co-develop solutions • Bring partner requirements back into the product roadmap • Represent Headway’s clinical approach through partner meetings, reporting, presentations, and conferences • Partner with Data and Analytics to turn ambiguous questions into insights that influence product decisions • Travel approximately 10%

🎯 Requirements

• An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO) • 8+ years of post-graduate clinical experience, including time partnering directly with product and engineering teams to build digital health tools • 3+ years of experience working in payer-facing roles, ideally in technology environments • Working fluency in how payers operate, including utilization management, prior authorization, claims, and reimbursement policy • Hands-on work with claims data, outcomes measurement, or measurement-based care programs • Credibility and comfort in externally facing settings • Strong analytical instincts: ability to define and defend metrics and use data to change decisions • Authorized to work in the United States for any employer • Nice to have: Experience inside a high-growth healthcare or digital health startup • Nice to have: Experience presenting to health plan or health system leadership, or at industry conferences • Nice to have: Background in behavioral health quality or patient safety programs

🏖️ Benefits

• Equity Compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year • Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development • Robust health and wellness benefits • Retirement savings • Meaningful ownership opportunities through equity

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