Account Management Coordinator, TPA

🕒 May 21

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

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Personify Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2023

⚕️ Healthcare Insurance

🧘 Wellness

🤖 Artificial Intelligence

Healthcare Insurance • Wellness • Artificial Intelligence

Personify Health is the first personalized health platform company, designed to empower individuals and organizations to achieve better health outcomes through tailored solutions and services. They offer a comprehensive range of solutions including wellbeing navigation, care management, and health plan administration, catering to employers, health systems, health plans, and brokers. Their goal is to simplify healthcare experiences and enhance engagement, ultimately helping businesses optimize their investment in employee health and wellbeing.

📋 Description

• Ensure client satisfaction: Collaborate across business functions to meet client needs while following through on outstanding items until resolution. • Monitor client performance: Track internal performance to confirm client expectations are consistently met while maintaining accurate, up-to-date client records. • Resolve complex issues: Research issues, access necessary resources, and escalate to appropriate internal experts for comprehensive resolution. • Support client engagement: Participate in and host client meetings as needed while assisting in organizing open enrollment strategies, health fairs, and employee education sessions. • Assist with renewals: Support Account Managers during contract renewal process while providing ongoing analysis and strategic input for client success.

🎯 Requirements

• 1+ years experience in health insurance, employee benefits, human resources, or healthcare industry • Experience onboarding new clients and providing account-based service preferred • Comfort working with HR Directors and Executives • Clear written and verbal communication skills • Strong collaboration abilities to work effectively across business functions • Detail-oriented approach with strong organizational and analytical capabilities • Ability to build relationships with diverse stakeholders • Proactive problem-solving mindset with ability to work independently and as part of team

🏖️ Benefits

• Comprehensive medical and dental through our own health solutions (yes, we use what we build) • Paid Time Off—rest and recharge time is non-negotiable • Mental health support, retirement planning, and financial protection • Professional development with clear career progression and learning budgets