Business Analyst

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🔥 3 hours ago

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Helm Operations

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

☁️ SaaS

📦 Logistics

📋 Compliance

SaaS • Logistics • Compliance

Helm Operations is a software company that provides Helm CONNECT, a SaaS suite for the maritime industry. Their platform focuses on maintenance, regulatory compliance, personnel management, and logistics to help maritime operators streamline processes, stay compliant, and improve operational efficiency. Helm positions itself as a trusted provider for maritime leaders worldwide.

📋 Description

• Elicit, document, analyze, and validate business requirements through stakeholder interviews, working sessions, research, and product discovery activities • Use Claude and other AI tools to accelerate first-draft documentation while independently reviewing, refining, and validating all outputs • Translate business and customer needs into functional specifications, user stories, process flows, and measurable acceptance criteria • Maintain a groomed backlog with Product Manager partnership and use Claude for gap detection before development • Document current-state and future-state workflows, business rules, system behavior, and product interactions • Act as a point of contact for scope, timelines, and delivery status • Facilitate working sessions across business, product, and development • Communicate changes, decisions, and rationale clearly • Develop test scenarios for QA/UAT and track delivery against acceptance criteria • Analyze product usage, support tickets, and stakeholder feedback to inform prioritization • Build lightweight reporting for stakeholders and leadership • Coordinate release notes using AI and partner with product marketing to enable internal teams before releases

🎯 Requirements

• Demonstrated experience as a Business Analyst, Product Business Analyst, Systems Analyst, or similar role in a software or technology environment • Proficiency with Jira, Confluence, and Microsoft 365 • Professional experience using Claude or comparable generative AI tools • Ability to write effective prompts, evaluate AI-generated content, identify inaccurate or incomplete outputs, and edit artifacts to a high professional standard • Solid understanding of the product development life cycle (PDLC) • Ability to read data via Excel, SQL, or BI platforms • Comfort participating in technical discussions without being a developer • Understanding of software product development and connections between feature decisions and business outcomes • Exceptional written and verbal communication skills • Strong facilitation and stakeholder-management skills • Experience working across Product Management, Development, Design, Quality Assurance, and business stakeholders • Ability to challenge stakeholder requests, uncover underlying needs, and assess whether proposed solutions address the right problem • Critical mindset and ability to scrutinize AI-generated outputs • Ability to work effectively through ambiguity while remaining organized, proactive, and outcome-focused • CBAP, CCBA, PMI-PBA, or equivalent certification would be an asset