Remote Jobs at Help Scout
Help Scout
SaaS • Customer Support
Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
51 - 200 employees
Founded 2011
☁️ SaaS
Yesterday
Engineering Manager at Help Scout developing engineers and leading projects for customer support solutions. Focused on performance metrics, development best practices, and collaboration across teams.
🇺🇸 United States – Remote
💵 $172k - $184k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👮♀️ Software Engineering Manager
October 31
Technical Support Specialist providing customer support for Help Scout. Responsible for customer inquiries and helping improve the Help Scout platform.
