Head of Product, Growth – Monetization

🕒 September 22

🇺🇸 United States – Remote

💵 $263k - $290k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 0%

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Help Scout

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

SaaS • Customer Support

Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.

📋 Description

• Own the vision, roadmap, and execution for the Growth team • Sharpen the signup, onboarding, trial-to-paid conversion, and activation funnel • Build and run experimentation across new business and expansion • Design and run experiments in product lines owned by other product leaders • Own the overarching cross-product pricing and packaging framework • Create growth models, experiment standards, and playbooks for company-wide use • Perform strategic work directly while hiring and managing a team of Product Managers • Own the group’s revenue results • Partner with go-to-market, Marketing, Sales, and Customer Success across the customer lifecycle • Report to the Chief Product Officer • Partner with product leaders on expansion experiments and monetization frameworks

🎯 Requirements

• 5+ years leading growth in B2B SaaS with a free-trial or freemium motion • Concrete experience moving a product line’s revenue or adoption • Hands-on experimentation experience, including defining metrics and designing tests • Ability to design an outcome-based pricing framework and explain its tradeoffs • Technical fluency sufficient to hold architecture conversations and assess engineering estimates • Understanding of how AI and agentic product features fail • Direct people-management experience • Excellent writing skills, including one-pagers and briefs • Fluency with AI tools for research synthesis, strategy testing, and rapid prototyping • Must be based in the United States • Must already be authorized to work from the home country; Help Scout does not sponsor visas

🏖️ Benefits

• Competitive salary and an internal, transparent salary formula based on market data • Flexible time off – you choose the holidays and vacations that make sense for you • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care • A home office stipend • A co-working stipend up to $300 a month if you choose to work out of your house • A yearly professional development stipend of $1,800 • Top tier health insurance for you and your dependents if you’re in the U.S. or Canada • Equity • Bonus