Service Coordinator

🕒 October 9

🇺🇸 United States – Remote

💵 $37.7k - $59k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Henry Schein

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Serve as the primary point of contact for field service-related requests • Coordinate and deliver equipment service for customers • Manage service requests from initial intake through scheduling and dispatch • Prioritize emergency service needs • Coordinate with technicians, customers, sales, and field management • Monitor service activity and communicate updates and issues to stakeholders • Create work orders and schedule and dispatch technicians for equipment service or emergency repairs • Partner with the District Manager regarding scheduling practices and attend service planning meetings • Receive and manage high-volume telephone calls and emails • Answer customer questions about equipment and service, reroute calls, and track calls • Schedule service calls and maintain frequent communication with technicians • Determine which calls require troubleshooting based on predetermined call types • Review open work orders to ensure technician assignment • Provide leadership feedback on on-time arrivals, reschedules, repeat visits, and job refusals • Participate in special projects and perform other duties as required

🎯 Requirements

• Ability to manage a high volume of emails and telephone calls • Strong time management skills and the ability to prioritize work and meet deadlines • Very good attention to detail and accuracy • Customer service oriented and the ability to work with complex issues • Ability to plan and arrange activities • Very good interpersonal communication skills • Very good written and verbal communication skills • Ability to maintain confidential and highly sensitive information • Ability to work in a team environment • Ability to multi-task • Ability to manage conflict • Capacity to work effectively under pressure • Establish productive working relationships at multiple levels within the organization • Typically 3 or more years of related experience • Typically High School education, vocational training and/or on-the-job training • Travel typically less than 10%

🏖️ Benefits

• Medical, Dental, and Vision Coverage • 401K Plan with Company Match • PTO • Paid Parental Leave • Income Protection • Work Life Assistance Program • Flexible Spending Accounts • Educational Benefits • Worldwide Scholarship Program • Volunteer Opportunities