Field Service Technician

🕒 September 4

🇺🇸 United States – Remote

💵 $28 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hexagon Agility

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

🚘 Automotive

🏭 Manufacturing

📦 Logistics

Automotive • Manufacturing • Logistics

Hexagon Agility is a global leader in clean fuel systems for commercial vehicles, specializing in natural gas solutions for heavy-duty fleets. With over 30 years of experience, Hexagon Agility provides a comprehensive range of products and services including the development, manufacturing, and support of renewable natural gas systems. The company is committed to enabling a carbon-negative future through innovative clean energy options designed for vehicles and gaseous energy distribution.

📋 Description

• Follow company and customer safety policies, quality and production procedures • Provide exceptional customer service and technical support of products • Manage installs, removal, modification, repair, maintenance, testing, and inspection tasks • Troubleshoot and diagnose electrical or technical problems and determine solutions • Respond to service requests and provide technical service and maintenance support at assigned customer locations • Travel to end users, dealerships, OEMs, and company facilities nationwide • Work safely with high-pressure systems up to 5,000 psi • Lead field service repair teams during recalls and campaigns • Represent the point of contact at customer locations, help drive service sales, and build relationships • Evaluate situations, determine how to proceed, and keep customers informed of repair progress and status • Communicate with customers and staff across multiple departments • Develop a thorough understanding of Agility’s products and other makes • Complete and submit paperwork, digital forms, and reports • Maintain current knowledge of applicable local and national codes • Capture Voice of Customer data to improve products and processes • Manage vehicle and onboard inventory organization, audits, and transport tasks • Assist with shipping parts from assigned mobile inventory to customers

🎯 Requirements

• SAE automotive certification or equivalent technical training is a plus • 2+ years of work experience on Hexagon Agility, CCFT (Momentum), A1 Alt Fuels and/or other natural gas vehicle fuel systems • Fluent in both English and French preferred • Ability to work independently and collaboratively to solve problems • Ability to communicate professionally both verbally and written • Excellent time management and organizational skills • Proficient working with Concur, IFS, Freshdesk and Microsoft Teams is a plus • Computer skills including Word, PowerPoint, Excel, and Outlook • Must provide your own tools • Must have experience/ability to read and understand engineering drawings • Must have experience/ability to read and understand electrical schematics • Must have a valid driver license and clean criminal background/driving record • Experience/ability to bend stainless steel tubing and replicate hard lines in the field • Ability to safely depressurize and defuel CNG and LNG fuel systems • Cummins Insite, BlueiQ, Swagelok, forklift, fall protection, LO/TO training certificates • NGVi (AFVi) or CSA tank inspector and Hexagon tank certifications • Experience conducting CNG tank repairs and proper condemnation • Ability to work unsupervised in remote locations for extended overnight periods • Ability to travel up to 100% and leave on short notice

🏖️ Benefits

• Equal opportunity and affirmative action employer • Reasonable accommodations for individuals with disabilities