Senior NICE CXone Developer

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High Tech Genesis

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

Consulting • Enterprise • Technology

High Tech Genesis is a consulting company that specializes in the high-tech sector, offering an elastic workforce to fit project needs for clients. They focus on enhancing product roadmaps with revenue-generating features and provide services to get those features to market efficiently. High Tech Genesis aims to empower engineering brilliance by fostering strong partnerships with clients and engineers, propelling innovation and breaking barriers. The company's culture values communication, integrity, accountability, and passion, promoting a healthy work-life balance and employee empowerment. Additionally, High Tech Genesis is committed to community outreach and supports several volunteer organizations.

📋 Description

• Design and build IVR call flows and routing logic using NICE CXone Studio • Develop and maintain API integrations (CRM, payment systems, web services) • Configure ACD, skills, queues, and agent profiles • Support testing cycles and deployments across DEV, UAT, and PROD • Troubleshoot call routing, scripting, and platform issues • Create and maintain technical documentation and call flow diagrams • Collaborate with internal business, IT, and security teams, as well as vendor partners

🎯 Requirements

• 3–5+ years of experience with CCaaS platforms (NICE CXone preferred; Genesys or Amazon Connect also considered) • Strong hands-on experience with IVR scripting, ACD configuration, and call routing • Solid understanding of REST APIs and system integrations • Experience supporting testing, deployments, and production operations • Good understanding of contact center operations (voice and digital channels) • Strong troubleshooting and problem‑solving skills • Effective communication skills and ability to work cross‑functionally

🏖️ Benefits

• Equal Opportunity Employer • Accessible recruitment process • Accommodation available upon request