Senior Manager, Client Experience

Job not on LinkedIn

🔥 12 hours ago

🌵 Arizona, California, +16 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $140k - $180k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Hinshaw & Culbertson LLP

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1934

⚖️ Legal

🛡️ Insurance

🏥 Healthcare

Legal • Insurance • Healthcare

Hinshaw & Culbertson LLP is a national law firm that provides litigation, business advisory, and regulatory compliance services to clients across the United States. The firm publishes frequent insights, alerts, webinars and press releases on topics such as insurance law, healthcare compliance, antitrust, and AI-related business interruption risk, and maintains multiple offices and leadership, diversity, and pro bono initiatives. Hinshaw serves clients in leading industries with legal representation and advisory work, and highlights practices and hires in insurance and healthcare among other areas.

📋 Description

• Lead and evolve the firm’s client experience infrastructure across marketing technology, events, and analytics • Drive a coordinated, data-informed approach to client engagement supporting business development, client relationships, and revenue growth • Serve as a strategic partner to the Chief Marketing & Business Development Officer • Oversee the firm’s events function and related marketing technology components • Lead a growing, multi-functional team responsible for client experiences and operational excellence • Develop and execute a cohesive client experience strategy across events and marketing technology • Align systems, programs, and investments with firm-wide growth priorities • Connect data, technology, and in-person/virtual experiences across client engagement • Translate business goals into structured programs, processes, and measurable outcomes • Oversee mailing list strategy and management, including segmentation, targeting, and compliance • Partner with IT and external vendors to evaluate, implement, and optimize marketing technologies • Provide strategic oversight of internal and client events functions • Establish event planning, execution, and post-event follow-up frameworks • Measure event effectiveness, ROI, attendance, engagement, and business development contribution • Develop dashboards and reporting for client engagement and return on investment • Translate analytics into actionable insights and recommendations with BD and practice teams • Provide strategic direction, coaching, and performance management to direct reports • Establish team roles, responsibilities, and operating models • Oversee the Marketing & Business Development department budget and improve operational efficiency • Collaborate with Business Development, Communications, IT, HR, and practice leadership

🎯 Requirements

• Bachelor’s degree required; advanced degree or certifications in marketing, business, or technology-related disciplines a plus • 8–12+ years of experience in marketing, business development operations, marketing technology, events strategy, or related roles • Preferably experience in a law firm or professional services environment • Demonstrated experience leading complex, cross-functional initiatives involving technology, data, and client engagement programs • Strong understanding of CRM systems, marketing technology platforms, and data management practices • Experience overseeing events strategy and aligning event programs to business development objectives • Proven ability to develop and lead high-performing teams, including multi-functional groups • Strong financial acumen, including budget management and vendor oversight • Exceptional strategic thinking, communication, and executive presence • Ability to balance high-level strategy with operational execution • Strong interpersonal skills with the ability to influence and advise senior stakeholders • Discretion in handling confidential information • Must reside in one of the following states: AZ, CA, DC, FL, IL, IN, LA, MA, MD, MN, MS, MO, NJ, NY, PA, RI, TX, VA or WI

🏖️ Benefits

• Competitive compensation • Flexible benefits program • Generous 401(k) plan • Reasonable accommodations for individuals with disabilities • Supportive environment encouraging work-life balance • Career development • Professional growth opportunities