Client Success Manager

🔥 17 hours ago

🌽 Illinois, Kentucky, +1 more states – Remote

🌽 Illinois – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote

💵 $64.7k - $84.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Crossover Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Crossover Health is a healthcare company focused on innovative primary care services. They offer both virtual and in-person healthcare solutions through their health centers, delivering a comprehensive range of services including primary care, physical medicine, mental health coaching, and occupational medicine. Crossover Health partners with employers and brokers to provide integrated healthcare plans that aim to reduce healthcare costs and improve patient outcomes. Since 2010, they have been pioneering an advanced primary care model in the United States, emphasizing a holistic approach to healthcare through their licensed care teams across all 50 states.

📋 Description

• Partner with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals • Consult with clients on planning, execution and analysis of tailored engagement strategies and tactics • Develop and execute a path to achieving or exceeding revenue targets related to member engagement • Complete client discovery and expectation setting around engagement activities • Lead client engagement initiatives • Partner with clients to develop and execute onsite and virtual events to increase engagement • Partner with Marketing to design events and experiences that drive account activations and users • Support new account implementation • Manage a cadence of proactively scheduled client interactions • Leverage internal data sources to draft client-facing materials • Partner with Associate Principal and Senior Client Success Manager to work cross-functionally in responding to urgent client requests • Collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing and Product on engagement efforts • Support the Account Management team in managing internal projects and revenue reporting • Perform other duties as assigned

🎯 Requirements

• Must reside in Illinois, Indiana, Ohio, or Kentucky • 3+ years of client success, marketing and member experience • Bachelor’s degree in a relevant discipline • Up to 50% travel • Experience in consumer health technology, ideal • Exceptional communication skills that are conducive to driving outcomes with clients • Ability to build internal and external relationships, partnerships, business development • Demonstrated ability to work cross functionally and build relationships • Outstanding creative thinking and problem-solving skills • Exceptional organization and project management skills with ability to work collaboratively and independently • Self-starter and detail-oriented, ability to multi-task in a fast-paced environment with frequently shifting priorities • May require standing, walking and sitting for extended amounts of time • Occasionally lift and carry items weighing up to 50 lbs. • Manual and finger dexterity and hand-eye coordination • Includes full range of body motion • Requires corrected vision, hearing and speech within normal ranges • Must be able to effectively communicate with team members

🏖️ Benefits

• Annual bonus opportunity • Medical Insurance • Dental Insurance • Vision Insurance • Short- and Long-Term Disability • Life Insurance • Paid Time Off • 401K