Customer Success Manager – Federal

🔥 18 hours ago

☕ Washington – Remote

☕ Washington – Remote

💵 $98k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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UiPath

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.

📋 Description

• Own the post-sale adoption strategy for assigned federal accounts, including adoption and enablement roadmaps, value delivery plans, and success milestones • Drive measurable value realization by defining mission outcomes, tracking progress, identifying adoption gaps, and connecting UiPath usage to operational impact • Lead regular customer governance, including weekly status updates, monthly program reviews, and Executive Business Reviews / Quarterly Business Reviews • Build and maintain account-level visibility into delivery milestones, accomplishments, risks, upcoming activities, and dependencies • Serve as a trusted advisor to customer executives and program leaders • Orchestrate end-to-end adoption delivery across internal and external workstreams • Partner with TAMs and technical teams on platform health, technical roadmaps, maturity reviews, testing considerations, and technical working sessions • Navigate complex federal environments, including legacy system constraints, stakeholder dependencies, network access, security considerations, deployment blockers, and change management • Support customers in identifying and codifying automation, AI, and agentic opportunities through discovery sessions, workshops, and current-footprint analysis • Act as the voice of the customer within UiPath by surfacing needs, product feedback, risks, and adoption blockers • Proactively identify and resolve issues by coordinating with customer stakeholders and UiPath teams • Share best practices that help customers become more self-sufficient in operating, governing, and scaling UiPath automation programs • Partner with Account Executives, Sales Engineers, Technical Account Managers, Professional Services, Product, partners, and customer teams to turn automation strategy into deployed value in secure federal environments

🎯 Requirements

• 3+ years of experience working with federal, public sector, defense, or intelligence clients • Proven track record in customer-facing consultative roles • Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide customers toward measurable business or mission value • Strong program orchestration skills, including managing milestones, risks, dependencies, executive updates, and cross-functional workstreams • Ability to build trusted relationships with technical stakeholders and executive sponsors • Strong communication skills, including translating technical complexity into clear business and mission impact • Comfort operating in ambiguous, fast-moving environments • Proactive, delivery-minded approach to solving problems • Ability to thrive in UiPath's evolving customer success model • Preferred: Previous experience deploying UiPath automations in a federal environment • Preferred: Experience navigating legacy system integrations, network access, test environments, security reviews, accreditation constraints, or production deployment blockers • Preferred: Familiarity with UiPath products, automation lifecycle practices, agentic automation, AI-enabled workflows, or RPA program operations • Preferred: Familiarity with software engineering, systems integration, technical deployment, DevOps, automation development, or solution engineering • Preferred: Experience working with federal system integrators or consulting partners • Preferred: Experience supporting executive business reviews, value scorecards, adoption plans, renewal motions, or expansion strategy • Preferred: Located in the DMV area (DC, Maryland, Virginia, Pennsylvania)

🏖️ Benefits

• Equity • Bonus • Flexible work arrangements where permitted by business and role needs • Reasonable accommodations for candidates on request