Implementation Manager, Provider

🕒 August 23

🇺🇸 United States – Remote

💵 $125k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 20%

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Hippocratic AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🏥 Healthcare

💰 $50M Seed Round on 2023-05

Artificial Intelligence • Healthcare Insurance • Healthcare

Hippocratic AI is an innovative healthcare technology company that specializes in artificial intelligence-driven solutions designed to improve patient care and clinical decision-making. Their products leverage advanced data analysis and machine learning to support healthcare providers, enhancing efficiency and accuracy in medical practices. By integrating cutting-edge AI technology into healthcare processes, Hippocratic AI aims to revolutionize the medical field, ultimately improving outcomes for patients and practitioners alike.

📋 Description

• Own provider use case deployments end-to-end from contract signature to go-live • Serve as primary project lead for provider implementation engagements and drive accountability to timeline and quality • Build and maintain Implementation Charters documenting timelines, configuration decisions, data requirements, go-live checklists, and sign-off criteria • Configure dialers, agents, population filters, exclusion rules, call cadence, routing logic, and workflow integrations • Coordinate with health system data and IT teams to define, validate, and onboard patient data files and EHR integrations • Manage data requirements, compliance, technical connectivity, data quality, and seamless integration • Project-manage clinical operations, patient care management, IT, EHR administration, and departmental leadership stakeholders • Design agents that fit clinical workflows and drive measurable outcomes across provider use cases • Define and refine HAI’s standard provider platform onboarding process, including the initial integration, base data pipeline, patient data schema, and EHR connections • Build and maintain the HAI implementation playbook with reusable templates, checklists, and best practices • Hand off deployments to Customer Success at go-live with complete documentation, clinical workflow diagrams, and configuration details • Travel to client sites for deployments, stakeholder meetings, clinical workflow mapping, and go-live support • Periodically travel to the Palo Alto headquarters for team alignment, playbook refinement, and strategic planning

🎯 Requirements

• Minimum 5 years of implementation, onboarding, or professional services experience working specifically with health systems, health networks, digital health providers, or provider-focused healthcare organizations • Deep fluency in health system and provider operations and workflows, including patient and clinical data flows, EHR workflows, and care delivery processes • Proven track record managing complex, multi-stakeholder enterprise deployments with 60–120 day timelines • Proven ability to drive cross-functional clinical, operational, and technical teams to go-live • Hands-on experience with provider IT environments and vendor onboarding processes, including security questionnaires, BAA requirements, EHR integrations, and care management platform connections • Strong project management and process documentation skills • Preferred: Background at healthcare SaaS companies serving providers or healthcare IT consulting experience with provider clients • Preferred: Familiarity with EHR systems including Epic, Cerner, and Athena • Preferred: Experience with voice AI, outbound patient engagement platforms, dialers, or telephony configuration • Preferred: Knowledge of HIPAA, CMS, state regulations, and quality reporting • Preferred: Track record of scaling implementation processes across multiple health systems or provider networks • Preferred: Understanding of clinical workflows and ability to translate clinical requirements into technical use case design • Are you legally authorized to work in the United States? • Will you now or in the future require visa sponsorship for employment?

🏖️ Benefits

• Performance bonus • Equity