Strategic Account Director

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4 days ago

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Nexthire is a technology driven recruitment platform that enables companies to hire 2x faster with its advanced algorithms based on years of data.The leadership team has several decades of collective experience working for top product development companies in India. We believe in breaking the conventional ideas that have been rooted in the staffing industry. We provide end to end recruitment solutions and are developing amazing tools that will help shape the future of recruitment industry.Trusted by 100+ brands, MNCs and startups alike, we are creating a hiring experience like never before.

11 - 50 employees

📋 Description

• Manage and nurture assigned key accounts, providing ongoing support and proactive engagement to maximize client satisfaction and retention. • Develop and execute comprehensive client relationship management strategies to enhance client engagement and drive business growth. • Regularly communicate with key clients to understand their expectations, address concerns, and identify opportunities for upselling or cross-selling. • Establish and maintain effective communication channels between key clients and internal departments to ensure smooth collaboration and timely resolution of issues. • Recommend and implement improvements to enhance the management of key client relationships, leveraging insights and feedback gathered from clients. • Handle client queries and provide innovative solutions for complex problems, demonstrating a proactive and customer-centric approach. • Identify opportunities for upselling and cross-selling LinqHaul's products and services to existing clients, leveraging strong relationships and deep understanding of client needs and pain points. • Collaborate with internal teams to develop tailored solutions and effectively communicate value propositions to drive incremental revenue and maximize client lifetime value.

🎯 Requirements

• Bachelor's degree in business management, marketing, or a related field. • Minimum of five years' experience in strategic account management or a similar role, preferably in the B2B or logistics industry. • Proficiency in CRM software, such as Salesforce, to effectively manage client relationships and track interactions. • Demonstrated expertise in B2B sales and client relationship management strategies, with a proven track record of achieving revenue targets and driving business growth. • Strong interpersonal, communication, and collaboration skills, with the ability to build rapport and credibility with clients and internal stakeholders. • Excellent problem-solving and analytical abilities, with a keen attention to detail and a proactive approach to addressing challenges. • Exceptional organizational and time management skills, with the ability to prioritize tasks effectively and manage multiple projects simultaneously.