Regional After Sales Support & Training Manager

🕒 August 21

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $50 - $60 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hisense USA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🏭 Manufacturing

📦 Logistics

🍽️ Food & Beverage

Manufacturing • Logistics • Food & Beverage

Hisense USA is the U. S. subsidiary of Hisense, a global consumer electronics and home appliances manufacturer and retailer. The company designs, markets and sells televisions (4K ULED, UHD, miniLED, laser projectors), audio equipment (soundbars/subwoofers), home appliances (refrigerators, ranges, dishwashers, microwaves), air products (window/portable AC, dehumidifiers, HVAC) and commercial displays and HVAC/refrigeration solutions. Hisense USA also provides product support, warranties, firmware downloads, installation services and works through authorized retailers and commercial channels.

📋 Description

• Serve as the primary after-sales technical support and training resource for Hisense HVAC products in the assigned region • Answer technical support calls and provide troubleshooting guidance to distributors, contractors, sales representatives, and internal support teams • Provide in-person, remote, and classroom-based training on installation, startup, service, troubleshooting, and best practices • Conduct occasional on-site startup assistance, troubleshooting, and quality assurance testing for inverter unitary, ductless, and VRF systems • Support primarily single-phase inverter-based products and maintain knowledge of product lines, installation requirements, controls, diagnostics, and service procedures • Partner with distributors and contractors to improve product knowledge, installation quality, troubleshooting capability, and customer satisfaction • Document field issues, training needs, product feedback, quality concerns, and recurring technical questions • Assist with developing service, installation, troubleshooting, and training content for support tools, apps, and customer-facing resources

🎯 Requirements

• Associate degree or HVAC-related technical certification required • Bachelor’s degree preferred • 2+ years of in-field product support experience with residential and light commercial HVAC systems • Experience providing classroom and hands-on HVAC technical training • Ability to provide in-person and online training and technical support to customers • Excellent communication skills • Ability to give professional presentations and instructions • Proficiency with Microsoft Office tools, including PowerPoint, Excel, Word, Outlook, and Teams • Problem-solving and multitasking ability • Ability to work well in groups and take instruction from others • Ability to travel up to 30% within the United States and Canada • Ability to work independently while supporting business and leadership objectives

🏖️ Benefits

• Equal opportunity employment • Ability to work remotely in the NW region of the U.S. • In-person and remote training delivery • Travel opportunities within the United States and Canada (up to 30%)