Finance Customer Support Associate

🕒 August 24

🏄 California – Remote

🏄 California – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hiver

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $22M Series B - Hiver on 2022-01

SaaS • B2B • Artificial Intelligence

Hiver is an AI-native, omnichannel customer service platform delivered as SaaS. It started with a Gmail-native helpdesk and now offers Hiver Omni, a dedicated omnichannel platform that unifies email, chat, Slack, voice, WhatsApp, and self-service portals into a single ticketing workspace. Hiver’s AI platform includes AI Agents, AI Copilot, AI Help Center, AI Insights and AI QA to triage tickets, draft replies, execute multi-step actions across CRMs/ERPs and other tools, and keep knowledge base content up to date. The product emphasizes collaboration (shared inboxes, Slack integration, internal notes), deep integrations (Salesforce, Shopify, NetSuite and 10,000+ connectors), and use cases across customer support, finance, ITSM and HR. The company positions itself as the agentic customer service platform built for complex support and is trusted by 10,000+ teams.

📋 Description

• Raise and manage customer invoices accurately and on time. • Coordinate with vendors for onboarding and collect the required information/documents. • Confirm and track customer payment receipts. • Respond to and resolve customer queries related to invoices, payments, and receipts. • Handle ad-hoc finance and operational queries from the Sales team. • Coordinate with internal stakeholders to resolve pending issues. • Maintain accurate records and follow up on pending invoices, payments, or documentation. • Support the Sales team with other finance-related operational tasks as required.

🎯 Requirements

• B.Com, M.Com, MBA, or a related qualification preferred. • Good written and verbal communication skills. • Strong attention to detail and accuracy. • Comfortable working with Excel/Google Sheets. • Good organizational and follow-up skills. • Ability to manage multiple requests and prioritize tasks. • Comfortable communicating with customers, vendors, and internal teams. • Ability to work independently and take ownership of assigned tasks. • Must be available to work from 9:00 PM to 2:00 AM IST. • Prior experience in finance operations is preferred.