Area Installation Specialist – Exteriors

🕒 September 25

🥔 Idaho – Remote

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💵 $24 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Logo of The Home Depot

The Home Depot

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Assist with the customer experience throughout the installation job life cycle • Perform technical measures, assess pre-existing conditions, and conduct product affirmations • Conduct Job Site Inspections to review work quality and construction standards • Perform service provider badging checks • Meet with customers to ensure the installation experience meets company standards • Resolve customer complaints, open services, Care Tickets, and jobs-on-hold • Manage scope-of-work changes, add-labor items, material needs, and project changes • Work with service providers to resolve issues and approve or escalate project changes • Ensure all open items are completed to the customer's satisfaction • Manage jobs within the assigned area and product category • Use reporting and related systems to support customer experience and installation accuracy

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Must pass pre-employment test if applicable • Construction/home improvement industry experience preferred • Prior experience managing residential home improvement install projects preferred • Bachelor's degree or equivalent degree in a field of study related to the job • 5 years of work experience • Strong time management and organizational skills • Strong negotiating skills • Strong business acumen • Problem solving and multi-tasking skills • Collaborative leadership skills where strong value is placed on partnerships • Must be able to perform intermittent continuous physical exertion, including walking, standing, stooping, climbing, and lifting material or equipment • Regular exposure to dust, fumes, or odors • Typically requires overnight travel less than 10% of the time

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