DRP Service Center Specialist

🕒 September 25

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Assist customer service representatives by providing claims general information • Track trends and investigate internal and external client feedback • Assist in developing corrective/preventative action • Participate in cross-functional teams • Assist in gathering and distributing internal/external customer and product surveys • Direct workflow and workload assignments for the team • Communicate claims processes with claimants and clients by phone and/or written correspondence • Inform claimants about required documentation, time frames, payment information, and claim status • Maintain a quality service culture within the customer service team • Act as a customer liaison and assist with application-process and service problem resolution • Maintain professional client relationships • Enter verbal and written application information meeting customer requirements • Direct customer calls to the appropriate person • Contribute to client-driven performance objectives and service standards • Support the organization's quality program • Perform other duties as assigned

🎯 Requirements

• HS diploma or GED required • Associate degree from an accredited college or university preferred • Two (2) years call center or customer service experience, or equivalent combination of education and experience required • Strong customer service skills • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Strong organizational skills • Excellent interpersonal skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies • Ability to handle work-related stress and multiple priorities simultaneously • Ability to meet deadlines • Computer keyboarding

🏖️ Benefits

• Work-life balance • Reasonable accommodations when applicable and appropriate • Equal Opportunity Employer • Drug-Free Workplace