Technical Sales Enablement Manager

November 25

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Honeycomb.io

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SaaS • Enterprise • Artificial Intelligence

Honeycomb. io is an observability platform designed to provide comprehensive insights into application performance. It unifies logs, metrics, and traces into a single data type, allowing engineers to quickly diagnose and resolve issues. Honeycomb. io offers features like distributed tracing, anomaly detection, and service maps to help teams enhance system visibility and operational efficiency. It integrates with popular cloud services like Amazon Web Services and Kubernetes, and supports technologies such as OpenTelemetry. Honeycomb. io aims to enable engineering teams to deploy confidently, reduce incident response times, and improve overall productivity.

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Own the strategy, design, and execution of Honeycomb’s technical field enablement programs—from onboarding to ongoing development—for SAs, CAs, TCSMs, and Support Engineering teams. • Conduct needs assessments and gap analyses across technical field roles to define multi-quarter learning paths and technical readiness priorities. • Build and maintain high-quality technical enablement content, including self-paced modules, live training, hands-on labs, demos, and certifications. • Partner closely with Product, Engineering, and PMM to ensure technical field teams are fully enabled on new product capabilities, roadmap themes, observability concepts, and customer use cases. • Drive global alignment and consistency for all technical enablement initiatives, including product releases, major launches, and partner-led technical programs. • Define, track, and report on enablement effectiveness using field productivity metrics, skill assessments, and stakeholder feedback. • Maintain strong, ongoing relationships with field engineering leadership and cross-functional technical stakeholders to ensure enablement priorities stay aligned to business needs.

🎯 Requirements

• 5+ years of experience in technical enablement, field readiness, or technical program management within a SaaS or developer-tools environment. • Background in a customer-facing technical role (SA, TCSM, CA, or similar) with the ability to translate complex technical concepts into digestible, engaging learning experiences. • Demonstrated ability to build structured, scalable enablement programs that serve multiple technical personas across the customer journey. • Strong cross-functional stakeholder management experience, with a track record of aligning Engineering, Product, PMM, and Revenue teams around shared technical readiness goals. • Proven experience operating autonomously and owning program strategy, content creation, and outcomes end-to-end. • Familiarity with observability, cloud-native architectures, and technologies such as OpenTelemetry, tracing, metrics, and logs. • Proficiency with learning delivery tooling (LMS, CMS) and comfort facilitating technical trainings for diverse learner audiences. • Ability to measure and communicate the impact of enablement programs through data, insights, and field performance outcomes.

🏖️ Benefits

• A stake in our success - generous equity with employee-friendly stock program • It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience • Time to recharge - Unlimited PTO and paid sabbatical • A remote-first mindset and culture (really!) • Home office, co-working, and internet stipend • Full benefits coverage for employees, with additional coverage available for dependents • Up to 16 weeks of paid parental leave, regardless of path to parenthood • Annual development allowance • And much more...