SME Computer User Support Specialist

Job not on LinkedIn

🕒 September 8

🇺🇸 United States – Remote

💵 $92k - $113k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Honu Services

WebsiteLinkedInAll Job Openings

- employees

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

Honu Services is a provider of online hiring and candidate-experience tools and services, as reflected by a site focused on job search, job categories, locations, and candidate privacy. The site text highlights use of a content management system, cookie-based analytics to improve the candidate experience, and links to privacy policies and community outreach, indicating operations around recruitment and HR-focused web services.

📋 Description

• Provide advanced technical support for GIS applications, databases, and related systems • Troubleshoot software, configuration, access, data, and user issues • Provide technical guidance to users and project team members • Coordinate technical activities and help ensure project requirements are completed on schedule • Assist with software upgrades, system changes, and application implementations • Develop user guides, troubleshooting procedures, and technical documentation • Work with system administrators, developers, analysts, and client stakeholders to resolve issues • Provide guidance and mentoring to other support personnel as needed

🎯 Requirements

• Bachelor’s of Science degree in Information Technology, Computer Science, GIS, Information Systems, or a related field • Significant experience providing technical or application support • Strong troubleshooting and problem-solving skills • Experience supporting GIS or other enterprise applications • Strong communication and customer service skills • Ability to meet applicable client access requirements • Advanced experience with Esri ArcGIS applications (preferred) • Experience supporting GIS databases or enterprise GIS environments (preferred) • Previous experience serving as a technical lead or subject matter expert (preferred) • Experience developing technical documentation and user procedures (preferred) • Experience working with government or large enterprise customers (preferred) • Ability to sit or stand for extended periods; type and read from a computer screen • Sufficient mobility, including bending, reaching, and kneeling • Ability to walk moderate to long distances when required • Possible lifting up to 25 lbs.

🏖️ Benefits

• Liberal vacation plan • Matching retirement program • Competitive salaries commensurate with skills and experience