IT Administrator, Business Applications

🕒 October 26

🇺🇸 United States – Remote

💵 $115k - $151k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Horizon3.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Horizon3. ai is a cybersecurity company that specializes in autonomous penetration testing through its platform, NodeZero. The company's mission is to proactively identify and address attack vectors before they can be exploited, allowing organizations to continuously assess their security posture across various environments including cloud, IoT, and on-premises systems. Founded by veterans from the US Special Operations and National Security sectors, Horizon3. ai offers a self-service SaaS solution that provides organizations with insights into their security vulnerabilities without requiring persistent or credentialed agents.

📋 Description

• Administer Jira, Jira Service Management, Confluence, and Loom, including user provisioning and deprovisioning, groups, permission schemes, and licensing • Resolve access, permission, and configuration requests from cross-functional teams • Configure projects, workflows, screens, custom fields, and automation rules in Jira and Confluence • Configure JSM request types, queues, forms, and SLAs, and tune them using ticket and SLA performance data • Scope and deliver moderately complex improvements from requirements through rollout and documentation • Monitor Workato recipe runs, triage failures, and fix or escalate issues to the Senior Engineer • Support citizen developers by onboarding builders, provisioning sandboxes and service accounts, and applying approved templates and guardrails • Apply role-based access control and least-privilege access across owned platforms, including periodic access and license reviews • Identify repetitive administration tasks and automate them • Maintain knowledge base articles, runbooks, and configuration documentation • Report on license utilization, request volume, and platform health to the Senior Manager • Collaborate with the Senior Engineer and AI Administrators; report to the Senior Manager, Business Applications • Support Horizon3.ai’s NodeZero autonomous penetration-testing cybersecurity platform and organizational collaboration systems

🎯 Requirements

• Hands-on experience administering Jira and Confluence, or comparable work management or ITSM platforms, in an organization with multiple teams • Experience configuring workflows, custom fields, and automation rules beyond default settings, including service management SLAs or equivalent • Working knowledge of RBAC and least-privilege access, with experience managing permission schemes and user lifecycle on SaaS platforms • Experience managing a request queue and resolving access and configuration issues within service levels • Ability to scope, plan, and complete moderately complex projects with little direction from a manager • Ability to write clear documentation and user guidance for technical and non-technical employees • Ability to read and troubleshoot integration or automation logs to isolate failures and escalate them with useful detail • Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience • 3+ years of experience in IT, business systems administration, or SaaS platform administration • Experience supporting a distributed or remote-first workforce • Experience with Jira, Jira Service Management, and Confluence or comparable platforms • Workato or similar iPaaS platform experience at monitoring and troubleshooting level • Experience with Atlassian automation rules and workflow configuration • Basic familiarity with APIs and webhooks • Experience administering Atlassian cloud products at scale, including permission schemes, licensing, and migrations • Experience with Workato or similar iPaaS recipe monitoring, connection management, or error triage • Experience supporting governed self-service automation programs for business users • Scripting skills such as Python or JavaScript • Relevant Atlassian, Workato, or similar certifications are advantageous • Experience in high-growth SaaS or cybersecurity companies is advantageous • Legally authorized to work in the United States

🏖️ Benefits

• All full-time roles are eligible for an equity package in the form of stock options • Health, vision & dental insurance for you and your family • Flexible vacation policy • Generous parental leave • Growth and career development opportunities • Collaborative, innovative, inclusive culture • Remote and hybrid work models depending on role and location

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