Collection Coordinator

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🔥 2 hours ago

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Jonas Software is the leading provider of enterprise management software solutions to over 40 different vertical markets. The company has acquired over 160 unique and innovative companies, positioning itself as a trusted source for technology and product innovation. With a client base of over 40,000 customers worldwide, Jonas Software operates offices across multiple continents and employs over 3,500 skilled professionals. Its vision is to be a global leader in enterprise management software, recognized for quality and customer service.

📋 Description

• Deal with collection issues escalated from the customer and customer care including negotiating payment plans if required. • Manage customers on support hold. • Reporting weekly and monthly for attrition and AR balances (for example) to department management. • Manage all A/R meetings with other departments and follow up on tasks agreed to in meetings - this includes preparing all documentation for the meetings. • Prepare the allowance of doubtful account provision quarterly and prepare required reporting. • Prepare detailed statements of account for customers on request. • Investigate NSF payments as seen on online banking software, including calling the bank and/or customers. • Collect overdue accounts over 30 days for all companies, this includes updating the client file with detailed call results and escalating if required. • Approve and apply credits on customer accounts. • Reconcile customer accounts as requested. • Other duties as required.

🎯 Requirements

• Previous B2B collections experience of at least 3 years. • Excellent communication skills, refined negotiation skills. • Strong customer focus with the ability to be patient and retain composure when under pressure. • Ability to work under tight deadlines and meet performance targets as established by management. • Have successfully completed intermediate level courses in Accounting with functional and technical experience in the accounting principles and procedures. • Strong Skills and experience in MS Office Excel. • Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues. • Excellent analytical and problem-solving skills. • Experience with Great Plains accounting software an asset.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options