VP Customer – Product Success

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November 1

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Hypersonix Inc.

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Artificial Intelligence • eCommerce • Retail

Hypersonix Inc. is a leading provider of AI-driven analytics and automation solutions specifically designed for retail and eCommerce businesses. Through their groundbreaking platform, ProfitGPT, Hypersonix empowers merchandising, marketing, and forecasting teams to increase market share and optimize product margins. Their AI solutions, including Competitor AI, Pricing AI, Promo AI, and Inventory AI, provide data-driven insights that help retailers improve pricing strategies, manage promotions, forecast demand, and automate inventory management. Hypersonix's innovative technology is trusted globally, offering up to 19% profit lift and a 7X return on investment. Their AI-driven approach enables retailers to make more informed decisions and stay competitive in a rapidly changing marketplace.

51 - 200 employees

🤖 Artificial Intelligence

🛍️ eCommerce

🛒 Retail

📋 Description

• Define and execute a long-term vision for Customer & Product Success that aligns with Hypersonix’s strategic goals. • Develop and implement strategies to drive product adoption, maximize customer retention, and enhance customer satisfaction across all segments. • Lead a high-performing global team across the U.S. and India, setting clear goals and fostering a culture of accountability, ownership, and growth. • Oversee the entire customer journey—from onboarding and implementation to renewal and advocacy—ensuring a consistent, value-driven experience. • Own revenue retention and expansion metrics, collaborating closely with Sales and Revenue teams on account planning and growth initiatives. • Deliver actionable voice-of-customer insights to Product and Engineering, influencing product roadmap priorities and drive adoption of new features and functionality. • Drive programs that turn satisfied customers into advocates and referenceable partners. • Build executive-level relationships with strategic customers, positioning yourself as a trusted advisor to drive long-term success. • Resolve escalations with speed and professionalism, coordinating internal teams and maintaining alignment with business priorities. • Develop reporting frameworks to communicate customer success performance and trends to the executive leadership team and board.

🎯 Requirements

• 8–10 years of experience in Customer Success or Product Success in a B2B SaaS environment, with at least 4 years in a senior leadership role. • Proven success in leading international teams, with operational presence across both U.S. and India. • Deep knowledge of SaaS metrics (NRR, churn, expansion, CSAT, NPS) and lifecycle models for customer engagement. • Strong track record of managing executive customer relationships and driving business outcomes. • Demonstrated ability to align cross-functional teams around customer priorities and deliver measurable success. • Experience with tools such as Gainsight, Salesforce, or other customer success platforms. • Strong analytical and communication skills, with executive-level reporting capabilities. • Bachelor’s degree required, MBA or equivalent preferred.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development