Customer Service Representative

🕒 3 days ago

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ibex

WebsiteLinkedInAll Job Openings

10,000+ employees

ibex is

📋 Description

• Assist members with inquiries related to health insurance coverage, claims, benefits, and provider networks • Provide guidance on provider networks, referrals, and pre-authorizations • Troubleshoot and resolve issues related to billing, payments, and coverage • Ensure compliance with HIPAA regulations when handling sensitive member information • Collaborate with internal departments to resolve complex member concerns • Maintain accurate records of customer interactions and resolutions in CRM systems • Meet performance metrics such as response time, resolution rate, and customer satisfaction scores • Stay updated on policies, state regulations, and healthcare industry changes • Provide support via phone, email, and chat

🎯 Requirements

• Previous customer service experience, preferably in healthcare or insurance • Strong verbal and written communication skills • Independent decision-making and problem-solving skills with the ability to remain calm under pressure • Ability to handle high call/chat/email volumes effectively • Proficiency in computer applications, including CRM and customer support platforms • Ability to work flexible shifts, including weekends and holidays • Must be 18 years or older • High school diploma or equivalent • Must reside in the state of New Mexico

🏖️ Benefits

• Paid training • Opportunities for growth and advancement • A culture that celebrates YOU • A team that’s got your back